A payment failure can be caused by several things. Always ensure the following when purchasing from our website:
- There are sufficient funds in the account associated with the card you are purchasing with;
- The card details you have entered match the card;
- Your bank may have denied the transaction without specifying a reason. Please contact your bank if this may be the case.
We always recommend contacting the associated financial institution (credit/debit card provider, PayPal, Google Play, Apple) to confirm if there may be any other issues causing this error. Alternatively, attempt to make the purchase using a different payment method.
If you have any other questions or concerns regarding payment, please contact our Support Team.