How can I cancel the subscription?

Elizabeth
Elizabeth

Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your current period.

Subscriptions should be cancelled at least 24 hours before your next billing date if you do not wish to continue. We are unable to provide refunds for subscriptions that have not been cancelled within the required time. 

The way of cancelling the subscription depends on where you purchased it (or signed up for a free trial). Please select the place of your purchase below: 

  • If you purchased a subscription or enabled a free trial on the MadMuscles website:

    1. Click on this link (or visit our website and follow this path: Top-right menu → My account) 

    2. Enter the registered email associated with your account and press Continue

    Screenshot
    3. You will see information about your current subscription after logging. For cancelling, select Cancel subscription

    2023-06-06

    Note that data synchronization takes +- 24 hours before the Cancel subscription button will appear (not immediately after purchase, but later). So if you've just made a subscription and want to cancel it - you will need to wait for the button to appear first.

    Before the button appears, you can see the message "Your subscription information is updated every few hours".

    The button may also be absent if you have already cancelled the subscription. In that case, a cancellation confirmation email has to be sent, and you can search for this email in your inbox and spam. Then you can be sure of the cancellation.

    To avoid the next charge, you should cancel your subscription at least 24 hours before the end of the free trial or the current subscription period.

  • If you purchased a subscription or enabled a free trial on App Store: 

    You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Apple ID account settings.

    To avoid being charged, cancel the subscription in your Apple ID account settings at least 24 hours before the end of the free trial or the then-current subscription period.

    You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on Apple's support page.

  • If you purchased a subscription or enabled a free trial on Google Play:


    You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Google Play account settings.

    To avoid being charged, cancel the subscription in your account settings at least 24 hours before the end of the free trial or the then-current subscription period.

    You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on Google’s support page.

After cancelling, please bear in mind that while you will still have access to your account for the remainder of your billing cycle, you will no longer have access to any of the content within the MadMuscles app once your subscription has expired. 

Also, note that deleting the app does not cancel your subscriptions. Subscription fees will apply automatically regardless of whether or not you use your subscription. 

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Comments

59 comments

  • Comment author
    Khalil

     There is no («Settings» — «Help» — «Subscription» — «Cancel Subscription») in your website...

    6
  • Comment author
    Elizabeth

    Hey Khalil,

    These instructions are for the app, you can cancel the subscription in the App Settings — «Help» — «Subscription» — «Cancel Subscription».

    Let me know if you have any other questions, I am here to help

    -16
  • Comment author
    Jeandesnoyers

    in the App I see

    Moi (me) - Gear (upper right) - account no

    No cancel subscription.

    I do see delete account but don't know if that is the right thing

    3
  • Comment author
    Elizabeth

    Hello,

    You should navigate to «Settings» Gear (upper right)  — «Help» — «Subscription» — «Cancel Subscription»

    Let me know if it works☺️

    -10
  • Comment author
    bobbyjarrell52

    It only says manage not cancel

    0
  • Comment author
    Elizabeth

    Hey Bobby!

    As I can see you have already managed to cancel the subscription and delete the account.


    Let me know if you have any other questions!

    -2
  • Comment author
    J Keefer

    Is deleting the account the same as unsubscribing?

    0
  • Comment author
    Andrew Whitehouse

    Could you please cancel my subscription as I can't seem to do it at the moment

    3
  • Comment author
    Elizabeth

    Hello Andrew!

    I have located your email request and sent you the reply! Please check :)

    Have a wonderful day and happy holidays!

    -2
  • Comment author
    Elizabeth

    Hey J Keefer!

    Kindly note that deleting the account is not the same as canceling the subscription. When you cancel the subscription you will have the access to the program until the end of the paid period, and when you delete the account the access will be prohibited immediately and the Subscription will be canceled.

    I hope it is useful, let me know if you have other questions!

    -7
  • Comment author
    ijeka0610

    Please could you cancel my subscription? I couldn’t do it myself using the app, having only option “manage subscription” and nothings else to stop it.

    12
  • Comment author
    Elizabeth

    Hey,

    This is the confirmation, that your Mad Muscles subscription has been canceled at your request. There will be no other charges. I have also sent you a confirmation email, please check your mailbox.

    Have a wonderful day!​

    -7
  • Comment author
    jpmtcu

    I can’t even get the app to work; it gets stuck on the “select language” page. I just sent an email on the web form. 

    3
  • Comment author
    Scarlett

    Hi, 

    Please check your email - there should be an answer from our support team. 

    Have a wonderful day!

    0
  • Comment author
    Ernie Perkins

    This is ridiculous,   cant cancel the subscription.    I had to cancel the credit card!

        

    1
  • Comment author
    Scarlett

    Hello Ernie, 

    I've passed on your request to our support team, and they'll get back to you as soon as possible. Have a great day!

    -1
  • Comment author
    ben suvorov

    Hello. I would like to cancel my subscription but i dont find the cancel option on the app or on the website. I would like to cancel my subscription and someone to reply via email to do that.

    0
  • Comment author
    Scarlett

    Hello, Ben, 

    I have located your email request and see that our support team have already sent you a letter! Please check your inbox:)

    Have a wonderful day! 


    0
  • Comment author
    Carson Evans

    I can’t find the ‘cancel subscription’ button, and I don’t want to renew it in the future. I would like someone to cancel my subscription and someone to reply through email. Thanks!

    0
  • Comment author
    Scarlett

    Hey Carson, 

    I see that you have already contacted our support team. Please check your email - there should be an email from them. 

    If there is anything else I can help with, please let me know😊

    0
  • Comment author
    Beni the King

    Hello! Can I please get a refund on the last subscription please?

    0
  • Comment author
    Scarlett

    Hey, 

    I have forwarded your request to the support team, and they will answer you as soon as they can! 

    Have a great day! 

    0
  • Comment author
    Scarlett

    Hey, 

    The cancellation button does not appear immediately after the purchase. Data synchronisation takes +- 24 hours. However, I have forwarded your request to our Support team, and they will help you as soon as possible. 

    If you have any other questions, feel free to ask, I am here to help. 

    0
  • Comment author
    Muhd Zahid

    Hi,

     

    When I navigate my settings in the app, under subscription, if I don't find any <<cancel subscription>> , is it considered canceled?. Thanks !. Please help me check. I sent an email too. Thanks!

    0
  • Comment author
    Scarlett

    Hello, 

    I have located your email request; please wait for the letter from our support team. They will help as soon as possible. 

    Have a wonderful day! 


    0
  • Comment author
    michel.pellencau

    I also want t unsubscribe. I did it already a week ago, but you tried to charge my creditcard anyway. So again I cancel my subscription within the first week. So no charging again. Please confirm my cancellation please, because within the app there is no possibility to do so.
    Thanx
    Michel Pellencau

    0
  • Comment author
    Scarlett
    • Edited

    Hello Michel, 

    I have forwarded your request to our support team. They will check the data and assist you as soon as possible; please wait for an email. 

    Please let me know if there is anything else I can help with!

    0
  • Comment author
    James Roberts

    how can i call you?

    0
  • Comment author
    Uldis Petersons

    How to cance subscription? Ther is no cancel button.

    0
  • Comment author
    Scarlett

    Hey James, 

    Here is information on how you can reach out to us. Our support team will be glad to help you. 

    Have a nice day! 

    0

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