Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your current period.
Subscriptions should be cancelled at least 24 hours before your next billing date if you do not wish to continue. We are unable to provide refunds for subscriptions that have not been cancelled within the required time.
The way of cancelling the subscription depends on where you purchased it (or signed up for a free trial). Please select the place of your purchase below:
- If you purchased a subscription or enabled a free trial on the MadMuscles website:
1. Click on this link (or visit our website and follow this path: Top-right menu → My account)
2. Enter the registered email associated with your account and press Continue.
3. You will see information about your current subscription after logging. For cancelling, select Cancel subscription:Note that data synchronization takes +- 24 hours before the Cancel subscription button will appear (not immediately after purchase, but later). So if you've just made a subscription and want to cancel it - you will need to wait for the button to appear first.
Before the button appears, you can see the message "Your subscription information is updated every few hours".
The button may also be absent if you have already cancelled the subscription. In that case, a cancellation confirmation email has to be sent, and you can search for this email in your inbox and spam. Then you can be sure of the cancellation.
To avoid the next charge, you should cancel your subscription at least 24 hours before the end of the free trial or the current subscription period.
- If you purchased a subscription or enabled a free trial on App Store:
You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Apple ID account settings.
To avoid being charged, cancel the subscription in your Apple ID account settings at least 24 hours before the end of the free trial or the then-current subscription period.
You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on Apple's support page.
- If you purchased a subscription or enabled a free trial on Google Play:
You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Google Play account settings.To avoid being charged, cancel the subscription in your account settings at least 24 hours before the end of the free trial or the then-current subscription period.
You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on Google’s support page.
After cancelling, please bear in mind that while you will still have access to your account for the remainder of your billing cycle, you will no longer have access to any of the content within the MadMuscles app once your subscription has expired.
Also, note that deleting the app, account or unsubscribing from the newsletter does not cancel your subscriptions. Subscription fees will apply automatically regardless of whether or not you use your subscription.
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Comments
107 comments
There is no («Settings» — «Help» — «Subscription» — «Cancel Subscription») in your website...
Hey Khalil,
These instructions are for the app, you can cancel the subscription in the App Settings — «Help» — «Subscription» — «Cancel Subscription».
Let me know if you have any other questions, I am here to help
in the App I see
Moi (me) - Gear (upper right) - account no
No cancel subscription.
I do see delete account but don't know if that is the right thing
Hello,
You should navigate to «Settings» Gear (upper right) — «Help» — «Subscription» — «Cancel Subscription»
Let me know if it works☺️
It only says manage not cancel
Hey Bobby!
As I can see you have already managed to cancel the subscription and delete the account.
Let me know if you have any other questions!
Is deleting the account the same as unsubscribing?
Could you please cancel my subscription as I can't seem to do it at the moment
Hello Andrew!
I have located your email request and sent you the reply! Please check :)
Have a wonderful day and happy holidays!
Hey J Keefer!
Kindly note that deleting the account is not the same as canceling the subscription. When you cancel the subscription you will have the access to the program until the end of the paid period, and when you delete the account the access will be prohibited immediately and the Subscription will be canceled.
I hope it is useful, let me know if you have other questions!
Please could you cancel my subscription? I couldn’t do it myself using the app, having only option “manage subscription” and nothings else to stop it.
Hey,
This is the confirmation, that your Mad Muscles subscription has been canceled at your request. There will be no other charges. I have also sent you a confirmation email, please check your mailbox.
Have a wonderful day!
I can’t even get the app to work; it gets stuck on the “select language” page. I just sent an email on the web form.
Hi,
Please check your email - there should be an answer from our support team.
Have a wonderful day!
This is ridiculous, cant cancel the subscription. I had to cancel the credit card!
Hello Ernie,
I've passed on your request to our support team, and they'll get back to you as soon as possible. Have a great day!
Hello. I would like to cancel my subscription but i dont find the cancel option on the app or on the website. I would like to cancel my subscription and someone to reply via email to do that.
Hello, Ben,
I have located your email request and see that our support team have already sent you a letter! Please check your inbox:)
Have a wonderful day!
I can’t find the ‘cancel subscription’ button, and I don’t want to renew it in the future. I would like someone to cancel my subscription and someone to reply through email. Thanks!
Hey Carson,
I see that you have already contacted our support team. Please check your email - there should be an email from them.
If there is anything else I can help with, please let me know😊
Hello! Can I please get a refund on the last subscription please?
Hey,
I have forwarded your request to the support team, and they will answer you as soon as they can!
Have a great day!
Hey,
The cancellation button does not appear immediately after the purchase. Data synchronisation takes +- 24 hours. However, I have forwarded your request to our Support team, and they will help you as soon as possible.
If you have any other questions, feel free to ask, I am here to help.
Hi,
When I navigate my settings in the app, under subscription, if I don't find any <<cancel subscription>> , is it considered canceled?. Thanks !. Please help me check. I sent an email too. Thanks!
Hello,
I have located your email request; please wait for the letter from our support team. They will help as soon as possible.
Have a wonderful day!
I also want t unsubscribe. I did it already a week ago, but you tried to charge my creditcard anyway. So again I cancel my subscription within the first week. So no charging again. Please confirm my cancellation please, because within the app there is no possibility to do so.
Thanx
Michel Pellencau
Hello Michel,
I have forwarded your request to our support team. They will check the data and assist you as soon as possible; please wait for an email.
Please let me know if there is anything else I can help with!
how can i call you?
How to cance subscription? Ther is no cancel button.
Hey James,
Here is information on how you can reach out to us. Our support team will be glad to help you.
Have a nice day!
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