I paid but the app asked me to pay again

Elizabeth
Elizabeth

Upon opening the app, please choose "Log in: I've done the quiz" and "Continue with email".  

IMAGE 2025-04-23 16:08:33.jpg Screenshot at Sep 29 18-24-28.png

You will be taken to the login screen. Make sure you are entering the correct email used for registration. 

Please pay attention that you can log in through Facebook if the email linked to Facebook matches the registration email. You can also log in via Google/Apple under the same condition.

If you are still unable to access your account, please reach out to our Support team for assistance and provide the following information:

  • date of payment;
  • if you used PayPal, please send us your PayPal email address or Paypal Invoice ID;
  • if you used a credit or debit card, please send us the 6 first and the last 4 digits of your card;
  • if you paid in AppStore / Google Play, please share the screenshot of the invoice/store subscription;
  • if you paid via Apple Pay - please also send us the screenshot.

The screenshots that you send should contain the following information:

  • date of payment;
  • amount;
  • name of service you paid for.

After receiving this information, we will be able to check the data and provide you with an answer.

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Comments

38 comments

  • Comment author
    Vusi

    Hi

    I paid but didn’t receive the plan and I’m asked to pay again 🤷🏽

    1
  • Comment author
    Scarlett

    Hi jimwilliamsen,

    Our support team has investigated this situation and already sent you a letter. 

    I hope that your journey with MadMuscles will be beneficial and productive!

    0
  • Comment author
    Danteee132435

    Hi

    I paid for a month and was charged but i havent recieved my plan yet and im asked to pay again

     

    0
  • Comment author
    Scarlett

    Hi Danteee132435,

    I have located your request via email; please wait for an answer from our Support team. They will answer you as soon as they can. 

    If you have any other questions or concerns in the meantime, feel free to let me know!

    0
  • Comment author
    hazem jocker

    Hi ,
    I have subscribed in 1 month plan with succeful transaction by my Visa card , and app ask me to subscribe again !!!

    0
  • Comment author
    lex

    Hi, I was charged twice. First, I got an e-mail that the payment had an issue, and I attempted to make another payment with another card. But after I checked my first card's history, it shows that I was charged for the first attempt.

    0
  • Comment author
    Scarlett

    Hi lex,

    Our support team has already sent you an email with information. Please check your inbox.

    Have a wonderful day!

    0
  • Comment author
    funnyfruitbt
    Hi I need help, I have been charged twice I want to cancel my monthly subscription can you help me
    0
  • Comment author
    Scarlett

    Hi funnyfruitbt,

    I've forwarded your message to the support team. Please wait for an email from them, they will assist you. 

    Have a nice day!

    0
  • Comment author
    jimwilliamsen

    I signed up for the 3 month plan, but charged for the 1 month plan on top of it and it's saying I'm on the 1 month plan...can you contact me to sort this out? Looking forward to starting my journey!

    0
  • Comment author
    Scarlett

    Hey Vusi,

    Could you please tell me, did the steps described above in this article not help you?

    I'll be waiting for your reply!

    0
  • Comment author
    adam
    • Edited

    Hi, i’ve subscribed to the plan using your web but when I logged into the app using the same email it asked me to pay for the plan again. Could you please contact me about this issue? Thank you.

    Have a nice day!

    0
  • Comment author
    Scarlett

    Hi Adam,

    As I see, you've also contacted our support team via email. Please check your inbox; they've sent you a letter.

    Have a wonderful day!

    0
  • Comment author
    cris ahmed

    Hello, Can you help me?
    I paid for one month but you withdrew it twice, Why?

    0
  • Comment author
    Scarlett

    Hi cris ahmed

    Our agent has sent you an email with a detailed explanation of the prices and charges. Please check your email. 

    Let us know if you have any further questions!

    0
  • Comment author
    ROBERT CLARK

    I paid in but won't let me start

     

    0
  • Comment author
    Scarlett

    Hey Robert,

    Please check your inbox: our support team has sent you an email with some clarifying questions. 

    Have a wonderful day! 

    0
  • Comment author
    Niels Franken

    Because of an error woth the payment via Paypal, I have pakd double. Could you please refund the first payment?

    0
  • Comment author
    Scarlett

    Hi Niels,

    I've forwarded your request to our support team, and they will assist you as soon as possible. Please expect to receive an email. 

    If you have any further questions, please do not hesitate to contact me. Wishing you a wonderful day ahead! 

    0
  • Comment author
    Scarlett

    Hey Caesar Ian Belza,

    I have forwarded your request to our support team; they will help you as soon as they can. 

    Have a nice day!

    0
  • Comment author
    Daniel Nunes

    I pay for one month but you take 2 months. You can refund me about this

    0
  • Comment author
    Hassan Chakroun

    I otra a problem, I paid but the program I paid for doesn't appear!!!!

    0
  • Comment author
    Ganj Barznjy

    i paid for 1 month but now the program toke 30.99 dolar why?

    0
  • Comment author
    Martin Tarnev

    Hi, I paid for 3 moth plan but I didn't receive email

    0
  • Comment author
    Scarlett

    Hey Martin,

    Please check this article for instructions on how to get access to your plan after the purchase. 
    Also, please ensure that the email you enter is the same one you used during the registration.

    Let me know if it works!

    0
  • Comment author
    tarekam123

    I paid for 3 months plan and now after one month the app is asking me to pay again and thats hurting my progress 

    0
  • Comment author
    Scarlett

    Hi tarekam123,

    Please wait for an email from our support team. They will check the data and help you as soon as possible. 

    Have a nice day!

    0
  • Comment author
    scottisaac3

    Hi,
    I paid for one month but was just billed again. I’ve cancelled my sub but would like a refund for the second billing amount.

    Thanks
    Scott

    0
  • Comment author
    Scarlett

    Hello Scott,

    Please check your email inbox, as you should have received a message from our support team.

    Wishing you a wonderful day!

    0
  • Comment author
    Ian B.

    Greetings!

    I paid for the program using CC, however I didn't received any confirmation email from your end. My email also is not recognized to your system.

    0

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