How to request a refund?

Elizabeth
Elizabeth

We always care about our users and are happy to help with any questions that can arise in the process of using the application. If you experience any issues, please contact our Support team, and we will provide you with the necessary information or assistance.

If you still want to request a refund, the necessary steps are described below. To view them, select your purchase method: 

  • ❗️Before proceeding with your refund request, make sure you cancel your subscription first. You can learn about the process of the cancellation here. Once that is done, then kindly inform us of the precise reason for the refund.

    We would appreciate it if, in addition to the refund reason, you could also share your feedback on the experience using the application. Your input will greatly aid us in enhancing our product, addressing any inquiries you may have, and expediting the processing of your request.

    After submitting the refund request, our Billing Team will review it and notify you whether your application is approved.

  • If your subscription is an In-App Purchase, it is purchased from and billed by the respective App Store (e.g., the Apple App Store or Google Play Store), not by us.

    An In-App Purchase is subject to the terms, conditions, and other licensing arrangements specified by that app store provider. As such, you'll need to take up any payment-related issues or refund requests directly with the app store provider.

    To request a refund through App Store, you will need to request this directly through Apple. Here are the instructions on how to do that.

    To request a refund through Google Play, please check your necessary steps here.

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Comments

58 comments

  • Comment author
    Marc Andres Salinas

    Hi I had sign up for this and I don’t use it at all how can I get my refund back

    22
  • Comment author
    Scarlett

    Hey, 

    I have forwarded your request to our support team, and they'll assist you as soon as possible. Wishing you a wonderful day ahead!

    -3
  • Comment author
    david.g87

    Hi,

    i asked to cancel my subscription a couple of months ago but you have just taken payment out of my account.

    i would like a refund please.

    11
  • Comment author
    Scarlett

    Hi David, 

    Please check your email; there should be a letter from our support team. 

    Have a great day!




    -4
  • Comment author
    Caleb Sears

    I am having money issues and i would like a refund

    0
  • Comment author
    Adam Vargas

    Did not mean to sign up . Would like
    a refund

    2
  • Comment author
    Scarlett

    Hello Caleb, 

    I have forwarded your request to our support team. They'll assist you as soon as possible. 

    Have a good day!

    -3
  • Comment author
    Scarlett

    Hey Adam, 

    Please wait for an email from our support team; they'll help you with your request. 

    Let me know if you have any other questions! 


    -3
  • Comment author
    fmlyhealer

    I did not mean to sign up for this a week ago and would like a refund.

    -1
  • Comment author
    Scarlett

    Hello, 

    Thank you for contacting us. Your request has been forwarded to our support team, and they will assist you as soon as possible. If you have any further questions, please let me know.

    -5
  • Comment author
    Mark

    Could I get a refund? I bought it today but accidentally didn't use it.

    1
  • Comment author
    Scarlett

    Hey Mark, 

    I have located your request via email. Please for an answer from our Support team; they'll assist you as soon as they can. 

    Have a great day! 

    -3
  • Comment author
    Pawell Luke

    I'd like to refund my money please as i accidentally purchased

    1
  • Comment author
    Scarlett

    Hey Pawell Luke,

    We have received your email and our support team will be in touch with you shortly to provide assistance. 

    Have a wonderful day!

    -3
  • Comment author
    charanpreetsinghxwe

    Hi i just got mad muscles subscription 23/05/2023 they i saw some of the food are allergic so I can’t take it now I request to refund money.but 2 days gone I didn’t get back any reply from then

    1
  • Comment author
    Scarlett

    Hi charanpreetsinghxwe

    It is possible to change food restrictions in the app and exclude the food you are allergic to. Our support team has received your email and will be reaching out to you soon to assist you.

    Have a great day!

    -2
  • Comment author
    Mehmetcanozkaradas1

    Could I get a refund? I bought it today but accidentally didn't use it.

    1
  • Comment author
    Scarlett

    Hey Mehmetcanozkaradas1,

    I see that you've already submitted a request to our support team. Please wait for an email from them; they will answer as soon as possible. 

    Have a wonderful day!

    -2
  • Comment author
    blazekcarter

    Hey I bought this a couple months ago and didn’t use it I thought I had cancelled it but today I got a charge for three months I already canceled it but was looking to get refunded

    -1
  • Comment author
    Scarlett

    Hi blazekcarter,

    I have forwarded your request to our support team. They will send you a reply via email in the nearest future. 

    Please let me know if you have any other questions! 

    -2
  • Comment author
    ND

    Still waiting to hear back from support team - paid for a subscription and the app doesn't work on my phone.

    1
  • Comment author
    Scarlett

    Hey ND,

    Please wait for an email; our Support team will answer you as soon as possible. 
    Meanwhile, please check this article - it can be helpful. 

    Let me know if it works!

    -2
  • Comment author
    denizturer

    Hi! Your app looks great but I did not know it will automatically renew the subscription. Now my bank account is blocked for 2 months of payments. I need to cancel the payments for the previous two months, which I did not use at all. Thank you!

    1
  • Comment author
    kjamesn.1108

    I would like to request a refund

    2
  • Comment author
    Scarlett

    Hi denizturer,

    I have forwarded your request to our support team; please for an email from them. 

    Have a nice day!

    -3
  • Comment author
    Scarlett

    Hello kjamesn.1108,

    Our support team will review your request and answer you as soon as possible.

    Feel free to let me know if you have any other questions!

    -3
  • Comment author
    Manuel A Teo Martinez

    I would like to request a refund please. My subscription got renewed and don't wanted anymore.

    1
  • Comment author
    Scarlett

    Hey Manuel A Teo Martinez,

    I have forwarded your request to our support team; they've already sent you an email. Please check your inbox.

    Have a wonderful day!

    -3
  • Comment author
    Paulo Dub Neves

    Hi my subscription has been renewed and payment is pending.i would like it to be cancelled and be refunded.i have contacted support,I would just like to know when this is bein addressed.regards

    0
  • Comment author
    Scarlett

    Hi Paulo,

    Our support team has sent you an email. Please check.

    If you have any other questions or need further information, don't hesitate to reach out! I'm here to help.

    -4

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