How can I contact Support?

Elizabeth
Elizabeth

If you have a question or concern that hasn't been answered in our Support articles, we are here to help! 

You can submit your request via our Contact form or email us directly at support@madmuscles.com

We work 24/7 and will endeavour to get back to you within 1-2 business days.

Please provide the correct email address associated with your MadMuscles account so we can identify you and help you faster. 

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Comments

46 comments

  • Comment author
    Radoslav Milanov

    How can I stop paying because I don't want to follow the plan?

    13
  • Comment author
    Josh Cooper05

    Hi id like to cancel my subscription.

    There is NO option to cancel on the app and the renewal date is soon.

    I have emailed three times with no response.

    Please cancel this for me

    4
  • Comment author
    davidreyno

    If I deactivate my account is my subscription cancelled?

    3
  • Comment author
    Manuel Garza

    I SIGNED UP A FEW DAYS AGO AND IT IS ASKING FOR A SECURITY CODE ON THE APP... I HAVE CHECKED MY EMAIL INBOX AND JUNK MAIL AND NOTHING HAS BEEN FOUND...I THEN TRIED TO CHANGE MY E-MAIL AND WHEN I PUT A PASSWORD IT SENT ME TO A PAGE THAT SAID 403 FORBIDDEN? I ALSO SENT A REQUEST FOR HELP AND HAVE NOT HEARD BACK FROM YOU ALL

    manuel.garza@ecisd.us

    3
  • Comment author
    Freddy Cardona

    I would like to cancel my subscription

    3
  • Comment author
    Harry Tutaki

    Hi I sent 2 emails yesterday 09/05/23 to cancel my subscription but I haven’t heard back yet. I got a reply which was generated by your program and the other came back from Google gmail stating they could not make contact with the address support@madmuscles.com. Are you able to add anything further to this matter.
    Regard Harry

    2
  • Comment author
    Abdul Wadood Mohiuddin

    Hi 

    I bought a subscription on the website and when I installed the app and then logged into my account, I see that I have to pay again for my workout. I know I paid because money has been removed from my account. Please help me in this matter.

     

    2
  • Comment author
    mattmaid.au

    Signed up today and can’t access the app - says the language can be set later but can’t go any further

    1
  • Comment author
    Ryan Higham

    Hey, when I click on meal plan in the app it says that I have no internet. I have internet. Why is this not working?

    1
  • Comment author
    stockingem

    Hi. I'm in UAE and both Apple App Store and Google Play market says App is not available in your region. I would love to get refund

    1
  • Comment author
    Omer Selim Alpaslan

    Hi how can i ended my accound the bank take money otomaticly from my bill and i dont want it i want to end it

    1
  • Comment author
    Sirhugby 163

    I'd like to cancel my purchase

    1
  • Comment author
    komarbashdar20

    Hi there I just joined for 3 months and download the app but isn’t working at all like say continue but is going idk how to explain but app not working

    1
  • Comment author
    Scarlett

    Hello Mason Day,

    If you prefer to have workouts without supersets, we recommend changing your workout type to Strength instead of HIIT. It's important to note that it cannot be reversed once you make this change. 

    I hope it will be helpful!

    0
  • Comment author
    Frantzi Jean

    Hello there. My plan has been canceled , could I have a refund please?

    I keep  email but no answer.

    0
  • Comment author
    Scarlett

    Hi, 

    I have found your inquiry that you submitted through email and our support team will attend to it shortly. 

    Thank you for reaching out to us and have a great day!

    0
  • Comment author
    Pat D

    Hi I need to change my startup weight. Made a mistake should be 245lbs insstead of 145lbs

    0
  • Comment author
    The Charles Fam 777

    Hello I entered the wrong email but still was charged. I’m trying to get into app but I can’t. Please help 

    0
  • Comment author
    xristos_mparounis

    I would like to reactivate my account

    0
  • Comment author
    Scarlett

    Frantzi Jean, they are waiting for a response to the last email from you🙂

    If you need any additional help or information, please let me know! 

    0
  • Comment author
    Riley Rose

    I would like to have my subscription cancelled. I’ve emailed and when I attempt to cancel it says it sent me a verification code in my email, I've done that over 20 times, and I have not received a single code. Please cancel my subscription.

    0
  • Comment author
    niekievdberg22

    Good day . I have a trojan 610 at home will you please work out for me a program on my home gym . niekievdberg22@gmail.com

    0
  • Comment author
    Frantzi Jean

    They cancel my plan , I received that email on friday but I didn't receive my refund yet.

    0
  • Comment author
    Scarlett

    Hi Riley Rose,

    As far as I can see, you have already successfully cancelled your subscription. You can also check the details by following the steps described in this article - the website should show the end date of your subscription. 

    Please let me know if you need any further assistance!

    0
  • Comment author
    Scarlett

    Hello Frantzi Jean,

    Our agent sent you an email with some additional questions on Friday, please check your inbox! 

    Have a nice day!

    0
  • Comment author
    Mason Day

    My app has switched my workout routine to use supersets, is there any way I can get it back to normal sets?

    0
  • Comment author
    Scarlett

    Hello Jason,

    Please read this article - it describes in detail the process of cancelling the subscription. 

    Let me know if it works for you!

    0
  • Comment author
    Scarlett

    Hello The Charles Fam 777,

    Our support team has sent you an email with instructions on how to log in to the app. Please check your inbox. 

    If you have any more questions, be sure to let us know.
    Have a great day!

    0
  • Comment author
    Scarlett

    Hi Pat D,

    I see that you have also written to our support team. Please expect a response from them shortly, they will help you change the weight in the app.

    Have a wonderful day!

    0
  • Comment author
    Scarlett

    Hey,

    I have located your request made via email. Please check your inbox; there should be an answer from our agent.  

    Have a wonderful day! 

    0

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