I can't log in to my MadMuscles account

Elizabeth
Elizabeth

If you are having trouble logging in to MadMuscles, first of all, ensure that you are using the correct email address. If you initially subscribed through Facebook or with your Apple ID, the account may be associated with an alternate email address. 

Apple users can hide their email addresses by using Apple's “hide-my-email.” If you have selected this feature, to locate the email address associated with your MadMuscles account, please do the following:

  • open the Settings app on your iPhone;
  • tap your name at the top of the screen (Apple ID); 
  • then “tap Passwords & Security”;
  • under “Sign in with Apple”, select “Apps using Apple ID.”

Here, you will find MadMuscles and the email address we received to activate your account. If you want to change this, send us an email with your current email address and the new email address. 

Error messages 

Sometimes, different types of “Error” messages can appear on your screen. 

If you see the “No Internet connection” message, this may indicate that you are not connected to the internet. We recommend checking the following:

  • kindly ensure you have Mobile Data enabled for the MadMuscles app within your device settings;
  • check if your current internet connection is stable;
  • try using another type of internet connection - switch between mobile data and Wi-Fi to check if the application is working on one of the channels.

If you see the "Response status code is not supported”, please ensure your VPN or Proxy is off.

If the “Account cannot be found” or ”Account was deactivated” message appears on your screen, kindly contact our Support team and provide the registered email address for further assistance.

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Comments

4 comments

  • Comment author
    Ramon Diaz

    I cannot access the app using the email I provided. I continue to get an, "Gosh, what's going on here?! Please, tell us what happened at support@madmuscles.com"

    0
  • Comment author
    Scarlett

    Hi, Ramon, 

    I have located your request made via email. Please check your email; there should be a letter from our support team. 

    Have a wonderful day!

    0
  • Comment author
    Ivan Marupa

    I just purchased the membership but instead of unlocking the app my account just got deactivated instead.

    0
  • Comment author
    Scarlett

    Hello Ivan,

    Our agent has sent you a letter with troubleshooting instructions; please check your email.  

    Let me know if you still have some questions!

    0

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