Account & Payments

Everything you need to know about signing up as well as managing your account and subscription

Payments

  • I paid but the app asked me to pay again

    Upon opening the app, please choose "I already have an account" and "Continue with email".     You will be taken to the login screen. Make sure you are ...

    Read more

  • What is the cost of the plan?

    At the moment we have different plans and offers. Please check the available plans and prices for them at the end of the quiz.  You will be able to see all the ...

    Read more

  • How can I pay?

    Currently, we accept PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay. All payments can be made only through the website. We us...

    Read more

  • What are the payment methods?

    We offer PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay. All payments must be made through our website, which uses industry-s...

    Read more

  • How do I pay if I don't have a credit card?

    Currently, we offer different payment options to make subscribing to our service as convenient as possible for you. If you don’t have a credit/debit card, you c...

    Read more

  • How can I change my payment method?

    If you want to change your payment method, you will first need to cancel your current subscription. If you subscribed via debit/credit card or PayPal, you could...

    Read more

See all 9 articles

Subscriptions

  • How will I get my plan?

    After completing your plan purchase, you will receive a greeting email with a link to download our app. Please note that we don't send plans to email. To access...

    Read more

  • Advanced access

    To fully meet your fitness needs, you can purchase additional functionality. At the moment, we offer:  Meal PlanGet a personal meal plan with 100+ easy recipes...

    Read more

  • Why is the Renewal price different from the initial payment?

    There are various plans available on the MadMuscles website. Frequently discounted introductory periods are available to our users. Unless cancelled, when this ...

    Read more

  • Where can I find my subscription information?

    MadMuscles is a subscription-based application charged to your selected payment method each billing cycle. Your subscription will continue until you choose to c...

    Read more

  • What is my subscription renewal date?

    The subscription begins from the first payment and renews automatically at the end of each period (each week, month, 6 months, year, or otherwise, depending on ...

    Read more

  • How do I change my subscription type?

    The process for changing your plan will depend on your payment method. You can find instructions for each payment type below:  If you purchased your subscript...

    Read more

See all 14 articles

Account

  • I need to update my profile settings

    If you want to change personal information in your profile settings, please reach out to our Support team and specify the following:  Your registered email add...

    Read more

  • How to install the MadMuscles app on my phone

    If you have recently paid for a plan, you can now access it through a mobile application. The app can be downloaded on both iOS and Android devices and can be a...

    Read more

  • How do I open the app?

    To open the app, follow these steps: Download the app from the App Store (iOS) or Google Play (Android). Install the MadMuscles app on your device. Locate the ...

    Read more

  • Can I retake the quiz and change the plan by myself?

    Considering changing several items in your plan or updating it completely?  First of all, note that you can adjust your program in the My program tab. You can c...

    Read more

  • How do I change the email address associated with the MadMuscles app?

    Reach out to the Support team with the following details for further assistance: MadMuscles User ID or the current email address associated with your MadMuscle...

    Read more

  • How can I install the app on my tablet?

    To install the MadMuscles application on your tablet, simply follow the same process as you would on your phone. Download the app on your tablet from the links ...

    Read more

See all 10 articles

Troubleshooting

  • What if I made a mistake in the email

    If you made a mistake in your email address during the registration process, please contact our Support Team and provide the following information: date of pay...

    Read more

  • I paid but did not receive a plan

    1. Check your Spam folder  Sometimes, the email with an introduction to your plan can accidentally be misinterpreted as spam mail and filtered to the Spam Folde...

    Read more

  • I am having trouble launching MadMuscles

    If you are having trouble opening MadMuscles on your device, there is often a simple explanation! Please ensure you have completed the following troubleshooting...

    Read more

  • I paid via App Store/Google Play but cannot log in

    If you've paid for your subscription via App Store (for iOS devices) or Google Play (for Android devices) but are facing difficulties logging in, please do the ...

    Read more

  • I have not received a code to log in

    Please make sure you enter the correct email address used for registration of the MadMuscles account. Also, check all email addresses attached to your PayPal, A...

    Read more

  • The app shows I do not have an internet connection

    If a “No Internet connection” message appears on your screen, this may indicate that you are not connected to the internet. We recommend ensuring you have Mobil...

    Read more

See all 20 articles

Refunds

  • How to request a refund?

    We always care about our users and are happy to help with any questions that can arise in the process of using the application. If you experience any issues, pl...

    Read more