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Account & Payments
Everything you need to know about signing up as well as managing your account and subscription
Payments
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I paid but the app asked me to pay again
Upon opening the app, please choose "I already have an account" and "Continue with email". You will be taken to the Log in screen. Make sure you are enterin...
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What is the cost of the plan?
At the moment we have different plans and offers. Please check the available plans and prices for them at the end of the quiz. You will be able to see all the ...
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How can I pay?
Currently, we accept PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay. All payments can be made only through the website. We us...
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What are the payment methods?
We offer PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay. All payments must be made through our website, which uses industry-s...
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How to pay if I don't have a credit card?
Currently, we offer different payment options to make subscribing to our service as convenient as possible for you. If you don’t have a credit/debit card, you c...
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How can I change my payment method?
If you want to change your payment method, you will first need to cancel your current subscription. If you subscribed via debit/credit card or PayPal, you could...
Subscriptions
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How will I get my plan?
After completing your plan purchase, you will receive a greeting email with a link to download our app. Please note that we don't send plans to email. To access...
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Why is the Renewal price different from the initial payment?
There are various plans available on the MadMuscles website. Frequently discounted introductory periods are available to our users. Unless cancelled, when this ...
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Where can I find my subscription information?
MadMuscles is a subscription-based application charged to your selected payment method each billing cycle. Your subscription will continue until you choose to c...
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What is my subscription renewal date?
The subscription begins from the first payment and renews automatically at the end of each period (each week, month, 6 months, year, or otherwise, depending on ...
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How do I change my subscription type?
The process for changing your plan will depend on your payment method. You can find instructions for each payment type below: If you purchased your subscripti...
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How can I cancel the subscription?
Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining ti...
Account
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I need to update my profile settings
If you want to change personal information in your profile settings, please reach out to our Support team and specify the following: Your registered email add...
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How to install the MadMuscles app on my phone
If you have recently paid for a plan, you can now access it through a mobile application. The app can be downloaded on both IOS and Android devices and can be a...
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How do I open the app?
To open the app, follow these steps: Download the app from the App Store (iOS) or Google Play (Android). Install the MadMuscles app on your device. Locate the ...
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Can I redo the quiz and change the plan by myself?
Considering changing several items in your plan or updating it completely? You can redo the starting quiz once again for your current MadMuscles account. Please...
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How do I change the email address associated with the MadMuscles app?
Reach out to the Support team with the following details for further assistance: MadMuscles User ID or the current email address associated with your MadMuscle...
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I can't log in to my MadMuscles account
If you are having trouble logging in to MadMuscles, first of all, ensure that you are using the correct email address. If you initially subscribed through Faceb...
Troubleshooting
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The app stucks on the language screen
If you're experiencing an issue where the MadMuscles app is stuck on the language screen, it may be due to your router blocking our domain. Here's what you can...
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What if I did a mistake in the email
If you made a mistake in your email address during the registration process, please contact our Support Team and provide the following information: date of pay...
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I paid but did not receive a plan
Sometimes the email with your plan can accidentally be misinterpreted as spam mail and filtered to the Spam Folder in your email client. Please check if it is t...
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I am having trouble launching MadMuscles
If you are having trouble opening MadMuscles on your device, there is often a simple explanation! Please ensure you have completed the following troubleshooting...
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I have not received a code to log in
Please make sure you enter the correct email address used for registration of a Mad Muscles account. Also, check all email addresses attached to your PayPal, Ap...
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The app shows I do not have an internet connection
If a “No internet connection” message appears on your screen, this may indicate that you are not connected to the internet. We recommend ensuring you have Mobil...
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