Account & Payments

Everything you need to know about signing up as well as managing your account and subscription

Payments

  • I paid but the app asked me to pay again

    Upon opening the app, please choose "I already have an account" and "Continue with email".     You wil...

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  • What is the cost of the plan?

    At the moment we have different plans and offers. Please check the available plans and prices for them at the ...

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  • How can I pay?

    Currently, we accept PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay. All pa...

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  • What are the payment methods?

    We offer PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay. All payments must ...

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  • How do I pay if I don't have a credit card?

    Currently, we offer different payment options to make subscribing to our service as convenient as possible for...

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  • How can I change my payment method?

    If you want to change your payment method, you will first need to cancel your current subscription. If you sub...

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Subscriptions

  • How will I get my plan?

    After completing your plan purchase, you will receive a greeting email with a link to download our app. Please...

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  • Premium access

    To fully meet your fitness needs, you can purchase additional functionality. At the moment, we offer: Meal P...

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  • Where can I find my subscription information?

    MadMuscles is a subscription-based application charged to your selected payment method each billing cycle. You...

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  • I have a subscription but I don’t know how to find my plan

    Once you have successfully completed your purchase, your plan will be readily available for you to access with...

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  • How do I change my subscription type?

    The process for changing your plan will depend on your payment method. You can find instructions for each paym...

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  • How can I cancel the subscription?

    Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to a...

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Account

  • I need to update my profile settings

    If you want to change personal information in your profile settings, please reach out to our Support team and ...

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  • How to install the MadMuscles app on my phone

    If you have recently paid for a plan, you can now access it through a mobile application. The app can be downl...

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  • How do I open the app?

    To open the app, follow these steps: Download the app from the App Store (iOS) or Google Play (Android). Inst...

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  • Can I retake the quiz and change the plan by myself?

    Considering changing several items in your plan or updating it completely?  First of all, note that you can ad...

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  • How do I change the email address associated with the MadMuscles app?

    Reach out to the Support team with the following details for further assistance: MadMuscles User ID or the cu...

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  • How can I install the app on my tablet?

    To install the MadMuscles application on your tablet, simply follow the same process as you would on your phon...

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Troubleshooting

  • What if I made a mistake in the email

    If you made a mistake in your email address during the registration process, please contact our Support Team a...

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  • I paid but did not receive a plan

    1. Check your Spam folder  Sometimes, the email with an introduction to your plan can accidentally be misinter...

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  • I am having trouble launching MadMuscles

    If you are having trouble opening MadMuscles on your device, there is often a simple explanation! Please ensur...

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  • I paid via App Store/Google Play but cannot log in

    If you've paid for your subscription via App Store (for iOS devices) or Google Play (for Android devices) but ...

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  • I have not received a code to log in

    Please make sure you enter the correct email address used for registration of the MadMuscles account. Also, ch...

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  • The app shows I do not have an internet connection

    If a “No Internet connection” message appears on your screen, this may indicate that you are not connected to ...

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Refunds

  • How to request a refund?

    We always care about our users and are happy to help with any questions that can arise in the process of using...

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