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Account & Payments
Everything you need to know about signing up as well as managing your account and subscription
Payments
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I paid but the app asked me to pay again
Upon opening the app, please choose "I already have an account" and "Continue with email". You wil...
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What is the cost of the plan?
At the moment we have different plans and offers. Please check the available plans and prices for them at the ...
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How can I pay?
Currently, we accept PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay. All pa...
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What are the payment methods?
We offer PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay. All payments must ...
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How do I pay if I don't have a credit card?
Currently, we offer different payment options to make subscribing to our service as convenient as possible for...
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How can I change my payment method?
If you want to change your payment method, you will first need to cancel your current subscription. If you sub...
Subscriptions
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How will I get my plan?
After completing your plan purchase, you will receive a greeting email with a link to download our app. Please...
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Premium access
To fully meet your fitness needs, you can purchase additional functionality. At the moment, we offer: Meal P...
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Where can I find my subscription information?
MadMuscles is a subscription-based application charged to your selected payment method each billing cycle. You...
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I have a subscription but I don’t know how to find my plan
Once you have successfully completed your purchase, your plan will be readily available for you to access with...
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How do I change my subscription type?
The process for changing your plan will depend on your payment method. You can find instructions for each paym...
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How can I cancel the subscription?
Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to a...
Account
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I need to update my profile settings
If you want to change personal information in your profile settings, please reach out to our Support team and ...
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How to install the MadMuscles app on my phone
If you have recently paid for a plan, you can now access it through a mobile application. The app can be downl...
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How do I open the app?
To open the app, follow these steps: Download the app from the App Store (iOS) or Google Play (Android). Inst...
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Can I retake the quiz and change the plan by myself?
Considering changing several items in your plan or updating it completely? First of all, note that you can ad...
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How do I change the email address associated with the MadMuscles app?
Reach out to the Support team with the following details for further assistance: MadMuscles User ID or the cu...
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How can I install the app on my tablet?
To install the MadMuscles application on your tablet, simply follow the same process as you would on your phon...
Troubleshooting
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What if I made a mistake in the email
If you made a mistake in your email address during the registration process, please contact our Support Team a...
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I paid but did not receive a plan
1. Check your Spam folder Sometimes, the email with an introduction to your plan can accidentally be misinter...
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I am having trouble launching MadMuscles
If you are having trouble opening MadMuscles on your device, there is often a simple explanation! Please ensur...
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I paid via App Store/Google Play but cannot log in
If you've paid for your subscription via App Store (for iOS devices) or Google Play (for Android devices) but ...
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I have not received a code to log in
Please make sure you enter the correct email address used for registration of the MadMuscles account. Also, ch...
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The app shows I do not have an internet connection
If a “No Internet connection” message appears on your screen, this may indicate that you are not connected to ...