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Account & Payments
Everything you need to know about signing up as well as managing your account and subscription
Payments
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I paid but the app asked me to pay again
Upon opening the app, please choose "Log in: I've done the quiz" and "Continue with email". You wi...
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How to identify your account?
Before our support team can access your personal data and assist you, we need to verify your identity. The bes...
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How to Find Virtual Card Details in Apple Pay and Google Pay
Sometimes you make payments using Apple Pay or Google Pay, and the last digits of the card shown in the trans...
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What is the cost of the plan?
At the moment we have different plans and offers. Please check the available plans and prices for them at the ...
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How can I pay?
Currently, we accept PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay. All pa...
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What are the payment methods?
We offer PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay. All payments must ...
Subscriptions
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How will I get my plan?
After completing your plan purchase, you will receive a greeting email with a link to download our app. Please...
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Premium access
To fully meet your fitness needs, you can purchase additional functionality. At the moment, we offer: Meal P...
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Where can I find my subscription information?
MadMuscles is a subscription-based application charged to your selected payment method each billing cycle. You...
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I have a subscription but I don’t know how to find my plan
Once you have successfully completed your purchase, your plan will be readily available for you to access with...
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How do I change my subscription type?
The process for changing your plan will depend on your payment method. You can find instructions for each paym...
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How can I cancel the subscription?
Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to a...
Account
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I need to update my profile settings
If you want to change personal information in your profile settings, please reach out to our Support team and ...
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How to Find Virtual Card Details in Apple Pay and Google Pay
Sometimes you make payments using Apple Pay or Google Pay, and the last digits of the card shown in the trans...
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How to install the MadMuscles app on my phone
If you have recently paid for a plan, you can now access it through a mobile application. The app can be downl...
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How do I open the app?
To open the app, follow these steps: Download the app from the App Store (iOS) or Google Play (Android). Inst...
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Can I retake the quiz and change the plan by myself?
Considering changing several items in your plan or updating it completely? First of all, note that you can ad...
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How do I change the email address associated with the MadMuscles app?
Reach out to the Support team with the following details for further assistance: MadMuscles User ID or the cu...
Troubleshooting
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What if I made a mistake in the email
If you made a mistake in your email address during the registration process, please contact our Support Team a...
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I paid but did not receive a plan
1. Check your Spam folder Sometimes, the email with an introduction to your plan can accidentally be misinter...
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I am having trouble launching MadMuscles
If you are having trouble opening MadMuscles on your device, there is often a simple explanation! Please ensur...
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I paid via App Store/Google Play but cannot log in
If you've paid for your subscription via App Store (for iOS devices) or Google Play (for Android devices) but ...
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I have not received a code to log in
Please make sure you enter the correct email address used for registration of the MadMuscles account. Also, ch...
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The app shows I do not have an internet connection
If a “No Internet connection” message appears on your screen, this may indicate that you are not connected to ...