If you've been experiencing slow loading times with the app, we understand that this can be frustrating. Here's how you can troubleshoot the problem:
- Updating to the app’s latest version can often improve speed and performance.
- Sometimes, simply reinstalling the app can resolve loading issues. Uninstall the app from your device, then reinstall it from the App Store/Play Market.
If these steps do not work, it may be due to your router blocking our domain. Here is what you can do to fix this:
- Clear the cache.
- Then add our domain to your router's whitelist.
Your router can block our domain https://admin.unimealplan.com, so you need to add it to the router's whitelist. If you need help with how to do this, reach out to your router's support team for guidance. If you're using an Eero Router, you can follow these instructions.
Alternatively, please attempt the following troubleshooting steps:
- Ensure that your device is up-to-date, and if there are any available updates, proceed with installing them.
- Check your Internet connection. Please make sure that your device is connected to a stable Wi-Fi network. You can connect your device to a different Wi-Fi network or use mobile internet to see if the problem persists.
- When prompted to agree to track while using the app, please tap on "Accept" upon opening it.
- Disable any VPN or proxy server services that you might be using.
In case you've tried the above steps and continue to experience the same issue, please reach out to our Support team for further assistance. Please provide information about your device, router, and IP location in the request.
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