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Troubleshooting
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What if I made a mistake in the email
If you made a mistake in your email address during the registration process, please contact our Support Team a...
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I paid but did not receive a plan
1. Check your Spam folder Sometimes, the email with an introduction to your plan can accidentally be misinter...
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I am having trouble launching MadMuscles
If you are having trouble opening MadMuscles on your device, there is often a simple explanation! Please ensur...
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I paid via App Store/Google Play but cannot log in
If you've paid for your subscription via App Store (for iOS devices) or Google Play (for Android devices) but ...
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I have not received a code to log in
Please make sure you enter the correct email address used for registration of the MadMuscles account. Also, ch...
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The app shows I do not have an internet connection
If a “No Internet connection” message appears on your screen, this may indicate that you are not connected to ...
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I have a problem downloading the app to my iPhone
If you have a problem downloading the app to your iPhone, please try the troubleshooting steps below: Make sur...
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I'm getting the error "Content not found"
Sometimes, you might see the following message on your screen: This error most often occurs when you have an...
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There is a "Gosh what’s going on?" error on the login page
If you see the "Gosh what’s going on?" error on the login page, it may be because your router is blocking our ...
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The app is stuck on the language screen
If you're experiencing an issue where the MadMuscles app is stuck on the language screen, it may be due to you...
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I get the error “The app is not available in your country/region”
If the “The app is not supported in your country or region” error code appears on your screen, please change t...
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The app is loading too slowly
If you've been experiencing slow loading times with the app, we understand that this can be frustrating. Here'...
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I get the error "Your administrator has not given you access to this item" when downloading the app
The "Your administrator has not given you access to this item" error is not related to the app and occurs due ...
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There is the error “Account cannot be found”/”Account was deactivated” when I log in
If you're facing a log-in error that says "Account cannot be found" or "Account was deactivated," these messag...
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The content in the app is not loading
First of all, try reinstalling the app. If it does not work, it may be due to your router blocking our domain....
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I get the error “Response status code is not supported”
The "Response status code is not supported" error typically occurs when your device is connected to a VPN or u...
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The app says that my meal plan has expired
If you're experiencing an issue where your meal plan is showing as expired in the app, there's a simple soluti...
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I have a rest day every day in my plan
If you find yourself having a rest day scheduled every day in your workout plan, there are a few steps you can...
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The app content does not fit on the screen
The cause of this problem is often related to the font size settings on your phone. If the font is set to be l...
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I want to report a bug
Please try completing the below troubleshooting steps to see if this resolves the error you are experiencing: ...