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Troubleshooting
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What if I made a mistake in the email
If you made a mistake in your email address during the registration process, please contact our Support Team and provide the following information: date of pay...
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I paid but did not receive a plan
Sometimes the email with an introduction to your plan can accidentally be misinterpreted as spam mail and filtered to the Spam Folder in your email client. Plea...
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I am having trouble launching MadMuscles
If you are having trouble opening MadMuscles on your device, there is often a simple explanation! Please ensure you have completed the following troubleshooting...
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I paid via App Store/Google Play but cannot log in
If you've paid for your subscription via App Store (for iOS devices) or Google Play (for Android devices) but are facing difficulties logging in, please do the ...
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I have not received a code to log in
Please make sure you enter the correct email address used for registration of the MadMuscles account. Also, check all email addresses attached to your PayPal, A...
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The app shows I do not have an internet connection
If a “No Internet connection” message appears on your screen, this may indicate that you are not connected to the internet. We recommend ensuring you have Mobil...
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I have a problem downloading the app to my iPhone
If you have a problem downloading the app to your iPhone, please try the troubleshooting steps below: 1. Make sure you're connected to Wi-Fi By default, the iPh...
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I'm getting the error "Content not found"
Sometimes, you might see the following message on your screen: This error most often occurs when you have an unstable internet connection, as well as when us...
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There is a "Gosh what’s going on?" error on the login page
If you see the "Gosh what’s going on?" error on the login page, it may be because your router is blocking our domain. Here's what you can do to fix it: Add ...
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The app is stuck on the language screen
If you're experiencing an issue where the MadMuscles app is stuck on the language screen, it may be due to your router blocking our domain. Here's what you ca...
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I want to report a bug
Please try completing the below troubleshooting steps to see if this resolves the error you are experiencing: Check that your device is running the latest ope...
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