Troubleshooting

  • What if I made a mistake in the email

    If you made a mistake in your email address during the registration process, please contact our Support Team and provide the following information: date of pay...

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  • I paid but did not receive a plan

    1. Check your Spam folder  Sometimes, the email with an introduction to your plan can accidentally be misinterpreted as spam mail and filtered to the Spam Folde...

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  • I am having trouble launching MadMuscles

    If you are having trouble opening MadMuscles on your device, there is often a simple explanation! Please ensure you have completed the following troubleshooting...

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  • I paid via App Store/Google Play but cannot log in

    If you've paid for your subscription via App Store (for iOS devices) or Google Play (for Android devices) but are facing difficulties logging in, please do the ...

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  • I have not received a code to log in

    Please make sure you enter the correct email address used for registration of the MadMuscles account. Also, check all email addresses attached to your PayPal, A...

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  • The app shows I do not have an internet connection

    If a “No Internet connection” message appears on your screen, this may indicate that you are not connected to the internet. We recommend ensuring you have Mobil...

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  • I have a problem downloading the app to my iPhone

    If you have a problem downloading the app to your iPhone, please try the troubleshooting steps below: Make sure you're connected to Wi-Fi By default, the iPhone...

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  • I'm getting the error "Content not found"

    Sometimes, you might see the following message on your screen:  This error most often occurs when you have an unstable internet connection, as well as when usi...

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  • There is a "Gosh what’s going on?" error on the login page

    If you see the "Gosh what’s going on?" error on the login page, it may be because your router is blocking our domain.    Here's what you can do to fix it: Add ...

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  • The app is stuck on the language screen

    If you're experiencing an issue where the MadMuscles app is stuck on the language screen, it may be due to your router blocking our domain.  Here's what you ca...

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  • I get the error “The app is not available in your country/region”

    If the “The app is not supported in your country or region” error code appears on your screen, please change the store's region by following these instructions ...

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  • The app is loading too slowly

    If you've been experiencing slow loading times with the app, we understand that this can be frustrating. Here's how you can troubleshoot the problem:  Updating...

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  • I get the error "Your administrator has not given you access to this item" when downloading the app

    The "Your administrator has not given you access to this item" error is not related to the app and occurs due to issues with your Play Store. To address this, f...

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  • There is the error “Account cannot be found”/”Account was deactivated” when I log in

    If you're facing a log-in error that says "Account cannot be found" or "Account was deactivated," these messages usually indicate that your account is no longer...

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  • The content in the app is not loading

    First of all, try reinstalling the app. If it does not work, it may be due to your router blocking our domain. Here are the steps you can take to fix the proble...

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  • I get the error “Response status code is not supported”

    The "Response status code is not supported" error typically occurs when your device is connected to a VPN or using a proxy server. These services can alter your...

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  • The app says that my meal plan has expired

    If you're experiencing an issue where your meal plan is showing as expired in the app, there's a simple solution to get it back on track. Go to the Meals tab. C...

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  • I have a rest day every day in my plan

    If you find yourself having a rest day scheduled every day in your workout plan, there are a few steps you can take to address this issue. Here are some suggest...

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  • The app content does not fit on the screen

    The cause of this problem is often related to the font size settings on your phone. If the font is set to be larger than usual, it can disrupt the display of co...

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  • I want to report a bug

    Please try completing the below troubleshooting steps to see if this resolves the error you are experiencing:  Check that your device is running the latest ope...

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