How to request a refund?

Elizabeth
Elizabeth

We always care about our users and are happy to help with any questions that can arise in the process of using the application. If you experience any issues, please contact our Support team, and we will provide you with the necessary information or assistance.

If you still want to request a refund, the necessary steps are described below. To view them, select your purchase method: 

  • ❗️Before proceeding with your refund request, make sure you cancel your subscription first. You can learn about the process of the cancellation here. Once that is done, then kindly inform us of the precise reason for the refund.

    We would appreciate it if, in addition to the refund reason, you could also share your feedback on the experience using the application. Your input will greatly aid us in enhancing our product, addressing any inquiries you may have, and expediting the processing of your request.

    After submitting the refund request, our Billing Team will review it and notify you whether your application is approved.

  • If your subscription is an In-App Purchase, it is purchased from and billed by the respective App Store (e.g., the Apple App Store or Google Play Store), not by us.

    An In-App Purchase is subject to the terms, conditions, and other licensing arrangements specified by that app store provider. As such, you'll need to take up any payment-related issues or refund requests directly with the app store provider.

    To request a refund through App Store, you will need to request this directly through Apple. Here are the instructions on how to do that.

    To request a refund through Google Play, please check your necessary steps here.

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Comments

58 comments

  • Comment author
    sebbastian24

    hello, I would like to request a refund. I realized I did not need it after purchasing it.

    2
  • Comment author
    Scarlett

    Hello sebbastian24,

    Please check your inbox; our support team has already sent you a letter.

    Have a nice day!

    -1
  • Comment author
    kami !

    hi I just got into it today by mistake and I really hope I can get a refund, please i just got a one day 

    1
  • Comment author
    Scarlett

    Hi kami,

    I have forwarded your request to our support team. They will review it and answer as soon as possible.  

    Have a wonderful day!

    -1
  • Comment author
    Charlee Sengpanich

    I send email to support team for refund but there is no respond form support, can you help me?

    1
  • Comment author
    iceland 71

    Po zakupie małżonka powiedziałaże mam natychmiast z tego zrezygnować i jest to mi niepotrzebne poproszę o jak najszybsze rozwiązanie tej sprawy

    1
  • Comment author
    Scarlett

    Hi Charlee Sengpanich,

    Our support team has received your request and will review it and get back to you as soon as possible. We apologise for the delay.

    If you have any further questions, please let me know. Have a nice day! 

    -1
  • Comment author
    Scarlett

    Dzień dobry iceland 71,

    Sprawdź swoją skrzynkę odbiorczą, nasz zespół wsparcia wysłał do Ciebie wiadomość e-mail. 

    Życzymy miłego dnia!

    -1
  • Comment author
    martin20050713

    我想要退錢,我根本沒在用這個東西,只是免費期過了不小心續訂

    1
  • Comment author
    Scarlett

    下午好、martin20050713

    我看到您已经向我们的支持团队发送了一封电子邮件。请等待他们的回复。
    祝您愉快
     

    -1
  • Comment author
    Raymond Lizzol

    Hey,  I would like to cancel my subscription. Please.

    I have not used my account.

    1
  • Comment author
    Scarlett

    Hey Raymond,

    As far as I see, you've already cancelled your subscription. 

    Please let me know if you have any other questions!

    -1
  • Comment author
    salmandesai872

    Hi 

    Can I request a refund. One of my family members bought the plan off my phone without me knowing. So can I please have a refund

     

    2
  • Comment author
    Scarlett

    Hi salmandesai872

    I have forwarded your request to our support team. They will review it and send you an email.

    Have a wonderful day!

    -1
  • Comment author
    Mfl12345

    Request a refund. One of my family members purchased the plan from Family Computer without my knowledge. So I want my money back please

     

    2
  • Comment author
    Scarlett

    Hello Mfl12345,

    I see that you have already contacted our support team. Please expect to hear from them soon.

    Have a great day!

    -1
  • Comment author
    Abdulrahman Shakir

    I have not used the app at all, and would like a refund.

    I am confident that you will handle this matter fairly.

    Thank you for your time and consideration.

    1
  • Comment author
    Scarlett

    Hey Ziyor Rest

    I have passed your request on to our team, they will review it and get back to you as soon as possible. 

    If you have any further questions, please do not hesitate to contact us. 

    Have a wonderful day! 

    0
  • Comment author
    ahmedhawash321

    Hello pls .. the app have renewed automaticly and i didn't want to subscribe in it .. please i want refund ad i didn't use my plan yet .. thanks 

    0
  • Comment author
    Scarlett

    Hey ahmedhawash321,

    I see that you have also sent an email to our support team. Please wait for a response from them, they will consider your request and send an email shortly.

    Have a nice day!

    0
  • Comment author
    Khac Hung Su

    I'd like to refund my money please as i accidentally purchased

    0
  • Comment author
    Scarlett
    • Edited

    Hi Khac Hung Su,

    I've forwarded your request to our support team. They will review it and provide an answer. Please wait for an email.  

    Wishing you a wonderful day!

    0
  • Comment author
    matthew.kiska

    Hi please I just have foot injury and can't co-op with plan can I ask for refund and cancel subscription. Thanks you.

    1
  • Comment author
    Scarlett

    Hi Matthew,

    I wish you a very speedy recovery.
    Please check the letter from our support team in your inbox.

    Let me know if you have any questions, I will be happy to answer them.

    0
  • Comment author
    Avril Fennell Lane

    I wish a refund please

    0
  • Comment author
    Scarlett

    Hello Avril,

    Our support team has sent you an email; please check your inbox.

    Have a wonderful day!

     

    0
  • Comment author
    Louis Pang

    I want a refund please. My subscription got renewed and I am not using.

    0
  • Comment author
    Scarlett

    Hey Louis,

    I see that you have also sent an email to our support team. Our agents will check the information and get back to you. Please expect an email shortly. 

    Have a great day! 

    0

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