We always care about our users and are happy to help with any questions that can arise in the process of using the application. If you experience any issues, please contact our Support team, and we will provide you with the necessary information or assistance.
If you still want to request a refund, the necessary steps are described below. To view them, select your purchase method:
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❗️Before proceeding with your refund request, make sure you cancel your subscription first. You can learn about the process of the cancellation here. Once that is done, then kindly inform us of the precise reason for the refund.
We would appreciate it if, in addition to the refund reason, you could also share your feedback on the experience using the application. Your input will greatly aid us in enhancing our product, addressing any inquiries you may have, and expediting the processing of your request.
After submitting the refund request, our Billing Team will review it and notify you whether your application is approved.
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If your subscription is an In-App Purchase, it is purchased from and billed by the respective App Store (e.g., the Apple App Store or Google Play Store), not by us.
An In-App Purchase is subject to the terms, conditions, and other licensing arrangements specified by that app store provider. As such, you'll need to take up any payment-related issues or refund requests directly with the app store provider.
To request a refund through App Store, you will need to request this directly through Apple. Here are the instructions on how to do that.
To request a refund through Google Play, please check your necessary steps here.
Comments
58 comments
hello, I would like to request a refund. I realized I did not need it after purchasing it.
Hello sebbastian24,
Please check your inbox; our support team has already sent you a letter.
Have a nice day!
hi I just got into it today by mistake and I really hope I can get a refund, please i just got a one day
Hi kami,
I have forwarded your request to our support team. They will review it and answer as soon as possible.
Have a wonderful day!
I send email to support team for refund but there is no respond form support, can you help me?
Po zakupie małżonka powiedziałaże mam natychmiast z tego zrezygnować i jest to mi niepotrzebne poproszę o jak najszybsze rozwiązanie tej sprawy
Hi Charlee Sengpanich,
Our support team has received your request and will review it and get back to you as soon as possible. We apologise for the delay.
If you have any further questions, please let me know. Have a nice day!
Dzień dobry iceland 71,
Sprawdź swoją skrzynkę odbiorczą, nasz zespół wsparcia wysłał do Ciebie wiadomość e-mail.
Życzymy miłego dnia!
我想要退錢，我根本沒在用這個東西，只是免費期過了不小心續訂
下午好、martin20050713
我看到您已经向我们的支持团队发送了一封电子邮件。请等待他们的回复。
祝您愉快
Hey, I would like to cancel my subscription. Please.
I have not used my account.
Hey Raymond,
As far as I see, you've already cancelled your subscription.
Please let me know if you have any other questions!
Hi
Can I request a refund. One of my family members bought the plan off my phone without me knowing. So can I please have a refund
Hi salmandesai872,
I have forwarded your request to our support team. They will review it and send you an email.
Have a wonderful day!
Request a refund. One of my family members purchased the plan from Family Computer without my knowledge. So I want my money back please
Hello Mfl12345,
I see that you have already contacted our support team. Please expect to hear from them soon.
Have a great day!
I have not used the app at all, and would like a refund.
I am confident that you will handle this matter fairly.
Thank you for your time and consideration.
Hey Ziyor Rest,
I have passed your request on to our team, they will review it and get back to you as soon as possible.
If you have any further questions, please do not hesitate to contact us.
Have a wonderful day!
Hello pls .. the app have renewed automaticly and i didn't want to subscribe in it .. please i want refund ad i didn't use my plan yet .. thanks
Hey ahmedhawash321,
I see that you have also sent an email to our support team. Please wait for a response from them, they will consider your request and send an email shortly.
Have a nice day!
I'd like to refund my money please as i accidentally purchased
Hi Khac Hung Su,
I've forwarded your request to our support team. They will review it and provide an answer. Please wait for an email.
Wishing you a wonderful day!
Hi please I just have foot injury and can't co-op with plan can I ask for refund and cancel subscription. Thanks you.
Hi Matthew,
I wish you a very speedy recovery.
Please check the letter from our support team in your inbox.
Let me know if you have any questions, I will be happy to answer them.
I wish a refund please
Hello Avril,
Our support team has sent you an email; please check your inbox.
Have a wonderful day!
I want a refund please. My subscription got renewed and I am not using.
Hey Louis,
I see that you have also sent an email to our support team. Our agents will check the information and get back to you. Please expect an email shortly.
Have a great day!
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