Please try completing the below troubleshooting steps to see if this resolves the error you are experiencing:
- Check that your device is running the latest operating system available. The minimum supported version of the operating system is supposed to be 6.0 for Android and 13.6 for iOS. If an update is available, please update your device.
- Re-install the app.
Please reach out to us immediately if you continue experiencing the issue after troubleshooting so that we can identify any potential bugs that may be affecting other users too. Provide us with the following information:
- The registered email address;
- Your device’s model number, e.g., iPhone XR/Android Samsung 9;
- Operation System, e.g., iOS 13.6.
We rely on hearing from you and will do everything possible to resolve the issue as soon as possible.