Please try completing the below troubleshooting steps to see if this resolves the error you are experiencing:
- Check that your device is running the latest operating system available. The minimum supported version of the operating system is supposed to be 6.0 for Android and 13.6 for IOS. If an update is available, please update your device.
- Re-install the app.
Please reach out to us immediately if you continue experiencing the issue after troubleshooting so that we can identify any potential bugs that may be affecting other users too.
Provide us with the following information:
- The registered email address;
- Your device’s model number, e.g., iPhone XR/Android Samsung 9;
- Operation System, e.g., IOS 13.6.
We rely on hearing from you and will do everything possible to resolve the issue as soon as possible.
Comments
2 comments
Hello , sometimes I don't have time to do exercise on the same day as the program says and the next day I also do the previous day's exercise but the app doesn't check the previous day as well and show me undone, please make update ..
Hello Nick,
Thank you for reporting this issue. At the moment if you do the exercise on a different day, the workout is not gonna be marked as done in your calendar, however, in the "Me" Tab it is gonna be recorded.
I apologize for any inconvenience caused. Android Version of the app has the option to change the day of training, our team is already working on releasing this feature for IOS as well.
We truly appreciate your ideas as they help us improve the app, thank you
☺️
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