How to identify your account?

Before our support team can access your personal data and assist you, we need to verify your identity. 

The best option is to send us an email from the same email address that you used when creating your account. You can submit your request via our Contact form or email us directly at support@madmuscles.com. 

If you don't have access to your email or are not sure which email you used, we may ask you for additional unique information. This article explains what information you may be asked for — and exactly where to find it.

Option 1 — Account or Transaction Identifier

You can provide any one of the following identifiers:

• User ID
• Invoice ID
• PayPal Order ID
• Subscription ID

Finding your User ID 

1. Go to the Me tab in the app.
2. Press Settings in the top-right corner of the screen.
3. Scroll to the bottom of the page.
4. Copy your User ID and include it in your email to the Support Team.
   
   

Alternatively, check your inbox for an email from us with the subject line "Your MadMuscles receipt" or "Your plan is in application."

You'll find your User ID in the header of your purchase confirmation email.
 

Finding Your PayPal Order ID

1. Log in to your PayPal account at paypal.com or the PayPal app.

2. Click Activity in the top navigation.

   

3. Find the Mad Muscles charge in the list and click on it.
4. Find Payment info, then copy the Order ID.

Tip: The PayPal Order ID looks like: 1234005678.

Finding Your Apple Pay / Google Pay

1. Open Wallet.
2. Select the card used for the payment.
3. Tap the three dots (•••) in the top-right corner.
4. Open Card Details.
5. Authenticate with Face ID, Touch ID, or your passcode.
6. View the Device Account Number.

1. Open Google Wallet or Google Pay.
2. Select the card used for the payment.
3. Tap Card Details.
4. View the Virtual Card Number / Device Account Number.

Option 2 — Email Address + Card Details

If you don't have a transaction ID, you can verify your account by providing all of the following together:

• The email address associated with your Mad Muscles account
• The last four digits of the card used for the subscription
• Your bank name (e.g., Chase, Barclays, Monzo)
• Card type: credit or debit
• Payment system (Visa/Mastercard/Amex)
• The exact charge amount
• The date of the charge

Tip: You can find all this information in your bank statement or in your banking app.

Still need help? Reply to the support email, and our team will be happy to assist you.
 

Option 3 — First 6 & Last 4 Digits of Your Card

Provide the first six and the last four digits of the card used for your Mad Muscles subscription. Please do not share your full card number.

Tip: You can find this on your physical card or in your banking app under the card details section.

On Your Physical Card

Look at the 16-digit number on the front of your card. Share only the first 6 and last 4 digits — for example: 4111 11●● ●●●● 1111.

In Your Banking App

1. Open your banking app and go to Cards or Accounts.
2. Select the card used for the subscription.
3. Note the first 6 and last 4 digits of the card number shown.