Upon opening the app, please choose "I already have an account" and "Continue with email".
You will be taken to the Log in screen. Make sure you are entering the correct email used for registration.
Please pay attention that you can log in through Facebook if the email linked to Facebook matches the registration email. You can also log in via Google/Apple under the same condition.
If you are still unable to access your account, please reach out to our Support team for assistance and provide the following information:
- date of payment;
- if you used PayPal, please send us your PayPal email address or Paypal Invoice ID;
- if you used a credit or debit card, please send us the 6 first and the last 4 digits of your card;
- if you paid in AppStore / Google Play, please share the screenshot of the invoice/store subscription;
- if you paid via Apple Pay - please also send us the screenshot.
The screenshots that you send should contain the following information:
- date of payment;
- amount;
- name of service you paid for.
After receiving this information we will be able to check the data and provide you with an answer.
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