I paid but the app asked me to pay again

Elizabeth
Elizabeth

Upon opening the app, please choose "I already have an account" and "Continue with email".  

Screenshot at Sep 29 18-29-21.png Screenshot at Sep 29 18-24-28.png

You will be taken to the login screen. Make sure you are entering the correct email used for registration. 

Please pay attention that you can log in through Facebook if the email linked to Facebook matches the registration email. You can also log in via Google/Apple under the same condition.

If you are still unable to access your account, please reach out to our Support team for assistance and provide the following information:

  • date of payment;
  • if you used PayPal, please send us your PayPal email address or Paypal Invoice ID;
  • if you used a credit or debit card, please send us the 6 first and the last 4 digits of your card;
  • if you paid in AppStore / Google Play, please share the screenshot of the invoice/store subscription;
  • if you paid via Apple Pay - please also send us the screenshot.

The screenshots that you send should contain the following information:

  • date of payment;
  • amount;
  • name of service you paid for.

After receiving this information, we will be able to check the data and provide you with an answer.

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Comments

38 comments

  • Comment author
    Mevv

    Hello, Can you help me?
    I paid for one month but you withdrew it twice, Why?

    -6
  • Comment author
    Scarlett

    Hey, 

    I have forwarded your request to our support team, and they will help you as soon as possible. Please wait for an email. 

    If you have any other questions, feel free to ask! 



    -1
  • Comment author
    Nic Rausenberger

    I signed up and paid for the promi discount of the monthly price but was charged twice.

    0
  • Comment author
    Scarlett

    Hello Nic, 

    I have notified our support team. They will be in touch with you soon via email to assist you with your inquiry.
    In the meantime, if you have any other questions or concerns, feel free to ask. 

    -2
  • Comment author
    Daniel Nunes

    I pay for one month but you take 2 months. You can refund me about this

    0
  • Comment author
    Scarlett

    Hey Daniel, 

    Please check your email inbox; there should be a letter from our support team. 

    Have a nice day! 


    -1
  • Comment author
    Hassan Chakroun

    I otra a problem, I paid but the program I paid for doesn't appear!!!!

    0
  • Comment author
    Scarlett

    Hello Hassan, 

    I see that you have already contacted our support team. Please check your inbox - there should be an email from them. 

    If there is anything else I can help with, please let me know!

    -1
  • Comment author
    Ganj Barznjy

    i paid for 1 month but now the program toke 30.99 dolar why?

    0
  • Comment author
    Scarlett

    Hey Ganj Barznjy

    I have forwarded your request to our support team; they will check the data and answer you as soon as possible.

    Have a great day! 

    -1
  • Comment author
    Martin Tarnev

    Hi, I paid for 3 moth plan but I didn't receive email

    0
  • Comment author
    Scarlett

    Hey Martin,

    Please check this article for instructions on how to get access to your plan after the purchase. 
    Also, please ensure that the email you enter is the same one you used during the registration.

    Let me know if it works!

    0
  • Comment author
    tarekam123

    I paid for 3 months plan and now after one month the app is asking me to pay again and thats hurting my progress 

    0
  • Comment author
    Scarlett

    Hi tarekam123,

    Please wait for an email from our support team. They will check the data and help you as soon as possible. 

    Have a nice day!

    0
  • Comment author
    scottisaac3

    Hi,
    I paid for one month but was just billed again. I’ve cancelled my sub but would like a refund for the second billing amount.

    Thanks
    Scott

    0
  • Comment author
    Scarlett

    Hello Scott,

    Please check your email inbox, as you should have received a message from our support team.

    Wishing you a wonderful day!

    0
  • Comment author
    Caesar Ian Belza

    Greetings!

    I paid for the program using CC, however I didn't received any confirmation email from your end. My email also is not recognized to your system.

    0
  • Comment author
    Scarlett

    Hey Caesar Ian Belza,

    I have forwarded your request to our support team; they will help you as soon as they can. 

    Have a nice day!

    0
  • Comment author
    Vusi

    Hi

    I paid but didn’t receive the plan and I’m asked to pay again 🤷🏽

    0
  • Comment author
    Scarlett

    Hey Vusi,

    Could you please tell me, did the steps described above in this article not help you?

    I'll be waiting for your reply!

    0
  • Comment author
    Danteee132435

    Hi

    I paid for a month and was charged but i havent recieved my plan yet and im asked to pay again

     

    0
  • Comment author
    Scarlett

    Hi Danteee132435,

    I have located your request via email; please wait for an answer from our Support team. They will answer you as soon as they can. 

    If you have any other questions or concerns in the meantime, feel free to let me know!

    0
  • Comment author
    hazem jocker

    Hi ,
    I have subscribed in 1 month plan with succeful transaction by my Visa card , and app ask me to subscribe again !!!

    0
  • Comment author
    Scarlett

    Hi hazem jocker,

    Upon opening the app, please choose "I already have an account" and then "Continue with email". You will be taken to Log in screen. Please make sure to use the email you previously used for the registration. Then you will receive a code for logging via your email. 

    Please tell me if you can log in now. Looking forward to hearing from you!

    -1
  • Comment author
    lex

    Hi, I was charged twice. First, I got an e-mail that the payment had an issue, and I attempted to make another payment with another card. But after I checked my first card's history, it shows that I was charged for the first attempt.

    0
  • Comment author
    Scarlett

    Hi lex,

    Our support team has already sent you an email with information. Please check your inbox.

    Have a wonderful day!

    0
  • Comment author
    funnyfruitbt
    Hi I need help, I have been charged twice I want to cancel my monthly subscription can you help me
    0
  • Comment author
    Scarlett

    Hi funnyfruitbt,

    I've forwarded your message to the support team. Please wait for an email from them, they will assist you. 

    Have a nice day!

    0
  • Comment author
    jimwilliamsen

    I signed up for the 3 month plan, but charged for the 1 month plan on top of it and it's saying I'm on the 1 month plan...can you contact me to sort this out? Looking forward to starting my journey!

    0
  • Comment author
    Scarlett

    Hi jimwilliamsen,

    Our support team has investigated this situation and already sent you a letter. 

    I hope that your journey with MadMuscles will be beneficial and productive!

    0

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