Why was I charged twice?

  • Updated

At MadMuscles, we offer a subscription-based service with various pricing options and introductory periods. We understand that you may have questions about the charges you see on your billing statement. That's why we want to ensure you have all the necessary information about payments and their types. 

  1. Subscription model
    We operate on a subscription model, which means that our services are available through recurring payments. By subscribing, you gain access to our exclusive content, resources, and features. Payments will be charged in the period you choose during the purchase. 

  2. Pricing Information
    To learn how to review the pricing details for your subscription plan, please read this article

  3. Store Payments
    If you choose to make your payment through the App Store or Google Play, you can easily find the pricing details for your subscription within their respective store settings. It's worth noting that when payments are processed through app stores, the pricing may be influenced by the store's policies and currency conversions. To ensure that you have the most accurate and current information about your subscription, we highly recommend reviewing the pricing details within the specific store.

  4. Introductory Periods
    We often provide introductory periods to give our customers an opportunity to experience our service at a discounted rate. These periods can range, and it's important to note that after the introductory period, the subscription will automatically convert to the regular full price. This information is clearly stated during the signup process and can also be found in the subscription details.

  5. Meal plans
    In addition to our subscription-based service, we provide meal subscriptions as an option for our customers. This type of payment gives you access to your personal daily meal plan.

  6. Additional PDF Guides
    As part of our commitment to supporting our users, we offer additional PDF Guides as an upsell. These guides provide valuable insights, tips, and resources to enhance your experience and help you achieve your health and wellness goals more effectively. The availability and pricing of these guides will be clearly communicated during the subscription process.

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