How can I contact Support?

Elizabeth
Elizabeth

If you have a question or concern that hasn't been answered in our Support articles, we are here to help! 

You can submit your request via our Contact form or email us directly at support@madmuscles.com

We work 24/7 and will endeavour to get back to you within 1-2 business days.

Please provide the correct email address associated with your MadMuscles account so we can identify you and help you faster. 

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Comments

46 comments

  • Comment author
    Radoslav Milanov

    How can I stop paying because I don't want to follow the plan?

    12
  • Comment author
    Elizabeth

    Hello Radoslav,

    You alone can manage your subscription in the Mad Muscles mobile app. To do this in the application, log in with your email, and follow this path: Settings -> Help -> Subscription -> Cancel Subscription.

    Please note: to avoid the next charge, you should cancel your subscription at least 24 hours before the end of the free trial or the current subscription period.

    -9
  • Comment author
    niekievdberg22

    Good day . I have a trojan 610 at home will you please work out for me a program on my home gym . niekievdberg22@gmail.com

    0
  • Comment author
    Elizabeth

    Hey,

    I have located your request made via email and our support team will assist you as soon as possible! 

    Have a wonderful day!

     

    -1
  • Comment author
    Freddy Cardona

    I would like to cancel my subscription

    3
  • Comment author
    Scarlett

    Hey Freddy, 

    I have forwarded your request to the support team. Please check your email; there should be a letter from our agent. 

    Have a great day!

    -3
  • Comment author
    Manuel Garza

    I SIGNED UP A FEW DAYS AGO AND IT IS ASKING FOR A SECURITY CODE ON THE APP... I HAVE CHECKED MY EMAIL INBOX AND JUNK MAIL AND NOTHING HAS BEEN FOUND...I THEN TRIED TO CHANGE MY E-MAIL AND WHEN I PUT A PASSWORD IT SENT ME TO A PAGE THAT SAID 403 FORBIDDEN? I ALSO SENT A REQUEST FOR HELP AND HAVE NOT HEARD BACK FROM YOU ALL

    manuel.garza@ecisd.us

    3
  • Comment author
    Scarlett

    Hello Manuel, 

    I see that our support team has already communicated with you. I have forwarded your request once again; please wait for an email from our agent. We apologise for any inconvenience and will help you as soon as possible. 

    Have a good day! 

     

    -1
  • Comment author
    Sirhugby 163

    I'd like to cancel my purchase

    1
  • Comment author
    Scarlett

    Hi, 

    I have forwarded your request to our support team, and they will assist you as soon as possible. 

    Have a wonderful day!

    -2
  • Comment author
    Ryan Higham

    Hey, when I click on meal plan in the app it says that I have no internet. I have internet. Why is this not working?

    1
  • Comment author
    davidreyno

    If I deactivate my account is my subscription cancelled?

    3
  • Comment author
    Scarlett

    Hey Ryan, 

    Please, make sure that your internet connection is not too slow or not stable. I kindly ask you to check the connection or to try to switch to mobile data/WIFI. 
    Also, please try completing the below troubleshooting steps to see if this resolves the error you are experiencing:

    1. Check that your device is running the latest operating system available. If an update is available, please update your device.
    2. Re-install the app. 

    Please let me know if you continue experiencing the issue after checking these steps.  

    -1
  • Comment author
    Scarlett

    Hi David, 

    Please be aware that deleting your account is different from canceling your subscription. If you cancel your subscription, you'll still have access to the program until the end of the paid period. However, if you delete your account, access to the program will be immediately revoked and your subscription will be canceled.

    I hope this information is helpful. Please let me know if you have any other questions! 

    -1
  • Comment author
    stockingem

    Hi. I'm in UAE and both Apple App Store and Google Play market says App is not available in your region. I would love to get refund

    1
  • Comment author
    Scarlett

    Hey,

    I have located your request made via email. Please check your inbox; there should be an answer from our agent.  

    Have a wonderful day! 

    0
  • Comment author
    xristos_mparounis

    I would like to reactivate my account

    0
  • Comment author
    Scarlett

    Hi, 

    I have found your inquiry that you submitted through email and our support team will attend to it shortly. 

    Thank you for reaching out to us and have a great day!

    0
  • Comment author
    Harry Tutaki

    Hi I sent 2 emails yesterday 09/05/23 to cancel my subscription but I haven’t heard back yet. I got a reply which was generated by your program and the other came back from Google gmail stating they could not make contact with the address support@madmuscles.com. Are you able to add anything further to this matter.
    Regard Harry

    2
  • Comment author
    Abdul Wadood Mohiuddin

    Hi 

    I bought a subscription on the website and when I installed the app and then logged into my account, I see that I have to pay again for my workout. I know I paid because money has been removed from my account. Please help me in this matter.

     

    2
  • Comment author
    Scarlett

    Hi Harry, 

    Thank you for contacting us via email. We have received your inquiry, and our support team will attend. Please wait for an answer. 

    Have a great day!

    -1
  • Comment author
    Scarlett
    • Edited

    Hey Abdul Wadood Mohiuddin

    I have located your request made via email. Please wait for an answer from our support team.
    Meanwhile, please also check this article; it can be helpful. 

    Let me know if you have any other questions! 

    -1
  • Comment author
    Josh Cooper05

    Hi id like to cancel my subscription.

    There is NO option to cancel on the app and the renewal date is soon.

    I have emailed three times with no response.

    Please cancel this for me

    4
  • Comment author
    Scarlett

    Hello Josh,

    As I see, you have already cancelled the subscription and deleted the account. In addition to that, I see that our support team sent you an answer to your email on Sunday; please check your inbox. 

    If there is anything else you need assistance with, feel free to ask!

     

    -2
  • Comment author
    Omer Selim Alpaslan

    Hi how can i ended my accound the bank take money otomaticly from my bill and i dont want it i want to end it

    1
  • Comment author
    Scarlett

    Hi Omer Selim Alpaslan,

    You can cancel your subscription on your own by following the instructions in this article

    Please let me know if you have additional questions or will need help with cancellation!

    -1
  • Comment author
    komarbashdar20

    Hi there I just joined for 3 months and download the app but isn’t working at all like say continue but is going idk how to explain but app not working

    1
  • Comment author
    mattmaid.au

    Signed up today and can’t access the app - says the language can be set later but can’t go any further

    1
  • Comment author
    Scarlett

    Hey komarbashdar20

    I see that you have already been in contact with our support team. Please check your email for their response.
    If you require any further assistance, please let me know.

    Have a nice day!

    -1
  • Comment author
    Scarlett

    Hi mattmaid.au

    Please check this article; it can be helpful. 

    Let me know if it works!

    -1

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