Upon opening the app, please choose "Log in: I've done the quiz" and "Continue with email".
You will be taken to the login screen. Make sure you are entering the correct email used for registration.
Please pay attention that you can log in through Facebook if the email linked to Facebook matches the registration email. You can also log in via Google/Apple under the same condition.
If you are still unable to access your account, please reach out to our Support team for assistance and provide the following information:
- date of payment;
- if you used PayPal, please send us your PayPal email address or Paypal Invoice ID;
- if you used a credit or debit card, please send us the 6 first and the last 4 digits of your card;
- if you paid in AppStore / Google Play, please share the screenshot of the invoice/store subscription;
- if you paid via Apple Pay - please also send us the screenshot.
The screenshots that you send should contain the following information:
- date of payment;
- amount;
- name of service you paid for.
After receiving this information, we will be able to check the data and provide you with an answer.
Related to
Comments
38 comments
Hi hazem jocker,
Upon opening the app, please choose "I already have an account" and then "Continue with email". You will be taken to Log in screen. Please make sure to use the email you previously used for the registration. Then you will receive a code for logging via your email.
Please tell me if you can log in now. Looking forward to hearing from you!
Hey Ganj Barznjy,
I have forwarded your request to our support team; they will check the data and answer you as soon as possible.
Have a great day!
Hello Hassan,
I see that you have already contacted our support team. Please check your inbox - there should be an email from them.
If there is anything else I can help with, please let me know!
Hey Daniel,
Please check your email inbox; there should be a letter from our support team.
Have a nice day!
I signed up and paid for the promi discount of the monthly price but was charged twice.
Hello Nic,
I have notified our support team. They will be in touch with you soon via email to assist you with your inquiry.
In the meantime, if you have any other questions or concerns, feel free to ask.
Hey,
I have forwarded your request to our support team, and they will help you as soon as possible. Please wait for an email.
If you have any other questions, feel free to ask!
Hello, Can you help me?
I paid for one month but you withdrew it twice, Why?
Please sign in to leave a comment.