Upon opening the app, please choose "Log in: I've done the quiz" and "Continue with email".
You will be taken to the login screen. Make sure you are entering the correct email used for registration.
Please pay attention that you can log in through Facebook if the email linked to Facebook matches the registration email. You can also log in via Google/Apple under the same condition.
If you are still unable to access your account, please reach out to our Support team for assistance and provide the following information:
- date of payment;
- if you used PayPal, please send us your PayPal email address or Paypal Invoice ID;
- if you used a credit or debit card, please send us the 6 first and the last 4 digits of your card;
- if you paid in AppStore / Google Play, please share the screenshot of the invoice/store subscription;
- if you paid via Apple Pay - please also send us the screenshot.
The screenshots that you send should contain the following information:
- date of payment;
- amount;
- name of service you paid for.
After receiving this information, we will be able to check the data and provide you with an answer.
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Comments
38 comments
Hi, i’ve subscribed to the plan using your web but when I logged into the app using the same email it asked me to pay for the plan again. Could you please contact me about this issue? Thank you.
Have a nice day!
Hi Adam,
As I see, you've also contacted our support team via email. Please check your inbox; they've sent you a letter.
Have a wonderful day!
Hello, Can you help me?
I paid for one month but you withdrew it twice, Why?
Hi cris ahmed,
Our agent has sent you an email with a detailed explanation of the prices and charges. Please check your email.
Let us know if you have any further questions!
I paid in but won't let me start
Hey Robert,
Please check your inbox: our support team has sent you an email with some clarifying questions.
Have a wonderful day!
Because of an error woth the payment via Paypal, I have pakd double. Could you please refund the first payment?
Hi Niels,
I've forwarded your request to our support team, and they will assist you as soon as possible. Please expect to receive an email.
If you have any further questions, please do not hesitate to contact me. Wishing you a wonderful day ahead!
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