I cannot find the Cancel button

Scarlett
Scarlett

If you don't see the cancellation button in your account after clicking on the subscription details and selecting the reason for cancellation, please note that it takes +- 24 hours for data to sync. So, if you want to cancel the subscription - please wait for the cancel button to appear first. 

To cancel the subscription, follow these steps: 

1. Click on this link (or visit our website and follow this path: Top-right menu → My account).

2. Enter the registered email associated with your account and press Continue: 

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3. You will see information about your current subscription after logging. Click on the field with your subscription details, and choose Cancel Plan. Then select the reason for cancellation and press Send

❗️After that, note that data synchronization takes +- 24 hours before the "Cancel subscription" button appears.

Before the button appears, you can see the message "Your subscription information is updated every few hours". 

2023-06-13

The button may also be absent if you have already cancelled the subscription. In that case, a cancellation confirmation email has to be sent, and you can search for this email in the mail and spam. Then you can be sure of the cancellation. 

Please note: to avoid the next charge, you should cancel your subscription at least 24 hours before the end of the free trial or the current subscription period. 

Also, remember that deleting the app does not cancel your subscription. Subscription fees will apply automatically regardless of whether or not you use your subscription.

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Comments

18 comments

  • Comment author
    Mark Del

    Please cancel my account
    I never use it
    Please stop deducted to my credit card
    Thank

    6
  • Comment author
    Scarlett

    Hello Mark,

    You alone can manage your subscription in the MadMuscles mobile app. To do this in the application, log in with your email, and follow this path: Settings -> Help -> Subscription -> Cancel Subscription.

    Please note: to avoid the next charge, you should cancel your subscription at least 24 hours before the end of the free trial or the current subscription period. 

    If you have any other questions, I am here to help.  

    -7
  • Comment author
    xavier010691

    When i go to Help in the app it only shows subscription terms no cancel button

    8
  • Comment author
    Scarlett

    Hey, 

    If you cannot find the cancel button, it is possible that you have already cancelled your subscription. To confirm this, you can search for a cancellation confirmation email in your inbox and spam folder. This will ensure that your subscription has indeed been cancelled. 

    If you have any other questions or cannot find the confirmation, please reach out to our support team (support@madmuscles.com); they will be happy to assist you. 

    Have a great day! 


    0
  • Comment author
    LOVER BOY

    you guys need to stop charging acounts there is no gear button to cancel a subscripton no email confirmation you guys just charged me again 

    4
  • Comment author
    Scarlett

    Hey, 

    I see that you have already contacted our support team. Please check your email - there should be a letter from them.  

    If there is anything else I can help with, please let me know😊

    0
  • Comment author
    xprion10

    Um hi. Please you earlier said that the data synchronization take +- 24 hours. I don't know what you meant by that but if it is what I'm thinking does it mean it would take about 24 hours for the cancel button to appear, just around the same time you can't cancel again???

    -1
  • Comment author
    Scarlett

    Hi xprion10,

    As I see, you've already managed to cancel your subscription.

    Let me know if you have any other questions!

    0
  • Comment author
    Arif Kassum

    Please cancel my subscription!  I am subscribed through arif.kassum@outlook.com.  Thanks

    1
  • Comment author
    Scarlett

    Hi Arif,

    Please check your inbox, our agent has sent you a letter with some additional questions regarding your registration address. 

    Have a nice day!

    0
  • Comment author
    Tim Stenning

    PLEASE CANCEL ANY SUBSCRIPTION OR CONNECTION I HAVE…I AM UNABLE TO NAVIGATE TO ANY CANCELATION PROCEDURE.

    1
  • Comment author
    Scarlett

    Hello Tim,

    Please check your inbox - our support team sent you an email yesterday with a question about the email linked to your account. We need this information to help you cancel your subscription. 

    0
  • Comment author
    colt.lester

    I tried to cancel my subscription yesterday but the app still shows my account active. How do I know if it is cancelled or not?

    1
  • Comment author
    Scarlett

    Hey colt.lester,

    I have forwarded your request to our support team. They will check the information and get back to you as soon as possible. Please expect an email from them. 

    Have a wonderful day!

    0
  • Comment author
    Jorge Mondragon

    Please, I tried to cancell my subscription but continue appear active please you charge me again y don't want the subscription any more mail jamoro0234@gmail.com

    1
  • Comment author
    Scarlett
    • Edited

    Hello Jorge,

    According to our records, you have already successfully cancelled your subscription.

    Please let me know if you still have questions, I will be happy to assist.

    Wishing you a wonderful day ahead!

    0
  • Comment author
    Ayden Gagne

    Hello,

    I am unable to sign into my account. When i enter my email It won't let me click the continue button. can you please cancel my subscription then i will delete my account. Thank you.

    0
  • Comment author
    Scarlett

    Hello Ayden,

    Please check your inbox, our support team has sent you an email.

    If you have any questions, I will be happy to answer them. Have a wonderful day! 

    0

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