Where can I find my subscription information?

Elizabeth
Elizabeth

MadMuscles is a subscription-based application charged to your selected payment method each billing cycle. Your subscription will continue until you choose to cancel. 

Please select your purchase method for viewing the instructions on how to find your subscription information: 

  • You can find your Subscription details within your MadMuscles account on our website.


    1. Click on this link (or visit our website and follow this path: Top-right menu → My account) 

    2. Enter the registered email associated with your account and press Continue

    Screenshot
    3. You will see information about your current subscription after logging.

    2023-06-06

  • Purchased using Apple ID:

    1. Go to Settings > [your name] > iTunes & App Store;
    2. Tap your Apple ID at the top of the screen, then select View Apple ID. You might need to sign in with your Apple ID;
    3. Scroll down and tap “Subscriptions”;
    4. Locate MadMuscles to view your current subscription.

    More information can be found in Apple's Support Article.

  • Purchased using Google Play:

    1. Open the Google Play app on your Android device;
    2. At the top right, tap the profile icon;
    3. Tap Payments & Subscriptions> Subscriptions.

    More information can be found in Google's Support Article

Subscriptions should be cancelled at least 24 hours before your next billing date if you do not wish to continue. We are unable to provide refunds for subscriptions that have not been cancelled within the required time. For more information about cancelling your subscription, please see our article on how to cancel here

After cancelling, please remember that while you will still have access to your account for the rest of your billing cycle, you will no longer have access to any of the content within the MadMuscles app once your subscription has expired.

Subscription fees will apply automatically regardless of whether or not you use your subscription. 

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Comments

8 comments

  • Comment author
    Juan aneudy López santos

    Hola, estoy impotente ante lo que me han hecho, me cobraron por algo que yo no pedí y era el único dinero que tenía y me lo han quitado, les juro que no se quedará asi

    3
  • Comment author
    Scarlett

    Hola Juan aneudy López santos

    He transmitido su solicitud al equipo de soporte. Por favor, comprueba tu correo electrónico - debería haber una respuesta de ellos.

    Que tenga un buen día.

    0
  • Comment author
    mrsavage5122

    Hi I canceled my subscription before renewal. You guys still charged my account. Could you please reimburse my account greatly appreciate it.

    Thanks,
    Mark Savage

    3
  • Comment author
    Scarlett

    Hello Mark,

    I see that our support team has already contacted you. Please check your email for their response.

    Have a great day!

    0
  • Comment author
    samantha pervado

    Hi, i already canceled my account. But it still took money from me. i’d like reimbursement.

    Thank you.

    2
  • Comment author
    Scarlett

    Hello Samantha,

    I have forwarded your request to our support team; please wait for an email from them. 

    Have a nice day!

    0
  • Comment author
    Juan Martín

    Cancelen mi suscripción ya. Estoy harto de que ponga "updating". Es mentira. ¡Cancelen ya!

    0
  • Comment author
    Scarlett

    Buenas tardes Juan,

    Por lo que veo, ya ha cancelado su suscripción. También debería haber recibido un correo electrónico de cancelación. 

    Si tiene alguna pregunta, no dude en ponerse en contacto con nosotros.

    0

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