If you don't see the cancellation button in your account, please note that it may take +- 24 hours for data to sync. You can see the message Your subscription information is updated every few hours. So, if you want to cancel the subscription - please wait up to 24 hours, after which the Cancel button will appear.
To cancel the subscription, follow these steps:
1. Click on this link (or visit our website and follow this path: Top-right menu → My account → My subscription).
2. Enter the registered email associated with your account and press Continue:
3. After logging in, you will see information about your current subscription. Click on Cancel renewal, and then select the reason for cancellation.
If your subscription has already been cancelled, you will see the message No active subscriptions and the status Canceled in your account. Please note that you will still have access to all your subscription features for the remaining time of your current period.
Please note: to avoid the next charge, you should cancel your subscription at least 24 hours before the end of the free trial or the current subscription period.
Also, remember that deleting the app does not cancel your subscription. Subscription fees will apply automatically regardless of whether or not you use your subscription.
If you have previously been offered a subscription freeze, please read this article.
Related to
Comments
20 comments
Please cancel my account
I never use it
Please stop deducted to my credit card
Thank
Hello Mark,
You alone can manage your subscription in the MadMuscles mobile app. To do this in the application, log in with your email, and follow this path: Settings -> Help -> Subscription -> Cancel Subscription.
Please note: to avoid the next charge, you should cancel your subscription at least 24 hours before the end of the free trial or the current subscription period.
If you have any other questions, I am here to help.
When i go to Help in the app it only shows subscription terms no cancel button
Hey,
If you cannot find the cancel button, it is possible that you have already cancelled your subscription. To confirm this, you can search for a cancellation confirmation email in your inbox and spam folder. This will ensure that your subscription has indeed been cancelled.
If you have any other questions or cannot find the confirmation, please reach out to our support team (support@madmuscles.com); they will be happy to assist you.
Have a great day!
you guys need to stop charging acounts there is no gear button to cancel a subscripton no email confirmation you guys just charged me again
Hey,
I see that you have already contacted our support team. Please check your email - there should be a letter from them.
If there is anything else I can help with, please let me know😊
Um hi. Please you earlier said that the data synchronization take +- 24 hours. I don't know what you meant by that but if it is what I'm thinking does it mean it would take about 24 hours for the cancel button to appear, just around the same time you can't cancel again???
Hi xprion10,
As I see, you've already managed to cancel your subscription.
Let me know if you have any other questions!
Please cancel my subscription! I am subscribed through arif.kassum@outlook.com. Thanks
Hi Arif,
Please check your inbox, our agent has sent you a letter with some additional questions regarding your registration address.
Have a nice day!
PLEASE CANCEL ANY SUBSCRIPTION OR CONNECTION I HAVE…I AM UNABLE TO NAVIGATE TO ANY CANCELATION PROCEDURE.
Hello Tim,
Please check your inbox - our support team sent you an email yesterday with a question about the email linked to your account. We need this information to help you cancel your subscription.
I tried to cancel my subscription yesterday but the app still shows my account active. How do I know if it is cancelled or not?
Hey colt.lester,
I have forwarded your request to our support team. They will check the information and get back to you as soon as possible. Please expect an email from them.
Have a wonderful day!
Please, I tried to cancell my subscription but continue appear active please you charge me again y don't want the subscription any more mail jamoro0234@gmail.com
Hello Jorge,
According to our records, you have already successfully cancelled your subscription.
Please let me know if you still have questions, I will be happy to assist.
Wishing you a wonderful day ahead!
Hello,
I am unable to sign into my account. When i enter my email It won't let me click the continue button. can you please cancel my subscription then i will delete my account. Thank you.
Hello Ayden,
Please check your inbox, our support team has sent you an email.
If you have any questions, I will be happy to answer them. Have a wonderful day!
I emailed support, I'd like to cancel my subscription
Hi Zach,
I see in our system that you have already cancelled your subscription. Please let me know if you have any further questions!
Wishing you a wonderful day!
Please sign in to leave a comment.