How can I cancel the subscription?

Elizabeth
Elizabeth

Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your current period.

Subscriptions should be cancelled at least 24 hours before your next billing date if you do not wish to continue. We are unable to provide refunds for subscriptions that have not been cancelled within the required time. 

The way of cancelling the subscription depends on where you purchased it (or signed up for a free trial). Please select the place of your purchase below: 

  • If you purchased a subscription or enabled a free trial on the MadMuscles website:

    1. Click on this link (or visit our website and follow this path: Top-right menu → My account) 

    2. Enter the registered email associated with your account and press Continue

    Screenshot at May 29 12-33-50.png



    3. After logging in, you will see information about your current subscription. Click on Cancel renewal, and then select the reason for cancellation. 

    Screenshot at May 29 12-36-16.png

    You can see the message Your subscription information is updated every few hours. Please wait up to 24 hours, and then the Cancel button will appear.

    Screenshot at May 29 12-37-10.png

    If your subscription has already been cancelled, you will see the message No active subscriptions and the status Canceled in your account. Please note that you will still have access to all your subscription features for the remaining time of your current period. 

    Screenshot at May 29 12-46-40.png

    To avoid the next charge, you should cancel your subscription at least 24 hours before the end of the free trial or the current subscription period. 

    If you have previously been offered a subscription freeze, please read this article

    If you purchased two subscriptions

    Please note that if you have two active subscriptions (workout program subscription and premium), you can cancel one of them separately and keep the other active. Each subscription has its own cancellation button. 
    Just click Cancel Renewal under the subscription you want to cancel:


    Screenshot at May 31 11-45-48.png

    After that, only one subscription will remain in the Active status in your profile.

  • If you purchased a subscription or enabled a free trial on App Store: 

    You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Apple ID account settings.

    To avoid being charged, cancel the subscription in your Apple ID account settings at least 24 hours before the end of the free trial or the then-current subscription period.

    You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on Apple's support page.

  • If you purchased a subscription or enabled a free trial on Google Play:


    You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Google Play account settings.

    To avoid being charged, cancel the subscription in your account settings at least 24 hours before the end of the free trial or the then-current subscription period.

    You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on Google’s support page.

After cancelling, please bear in mind that while you will still have access to your account for the remainder of your billing cycle, you will no longer have access to any of the content within the MadMuscles app once your subscription has expired. 

Also, note that deleting the app, your account or unsubscribing from the newsletter does not cancel your subscriptions. Subscription fees will apply automatically regardless of whether or not you use your subscription. 

Related to

Share this article

Was this article helpful?

600 out of 5406 found this helpful

Have more questions? Submit a request

Comments

137 comments

  • Comment author
    Scarlett

    Hi mbaggow,

    As far as I can see, you've already cancelled your subscription, haven't you? Let me know if you have any further questions or if you still need help. 

    Have a great day!

    0
  • Comment author
    Daniel Hoffman

    The cancel option went away. I saw it for a moment. Can you please cancel my subscription?

    0
  • Comment author
    Scarlett

    Hey Daniel,

    From what I can see, you've already managed to cancel your subscription yourself, is that correct? Please let me know if you still have any difficulties! 

    0
  • Comment author
    sasokucukovic

    Please cancel my subscription, I already tried and at the end there was a button where I wanted to cancel the subscription, but I mistakenly subscribed to an additional service. Please let me know when everything is arranged and subscription cancelled because at the moment I dont have option to do it by myself

    0
  • Comment author
    Scarlett

    Hello sasokucukovic,

    I see that your subscription is already in the cancelled status, and as far as I understand, you no longer need help with this. Please let me know if you have any further questions!  

    0
  • Comment author
    Matthew Floyd

    Please cancel my subscription renewal

    0
  • Comment author
    Scarlett

    Hello Matthew,

    At the moment, your subscription is already in cancelled status, as I see that you cancelled it yourself.

    If you have any further questions, please let me know, I'm here to help. Have a nice day!

    0
  • Comment author
    ronnelbrazil

    Hello, i would like to cancel my subscription. Kindly confirm the cancellation through email.

    0
  • Comment author
    Scarlett

    Hey ronnelbrazil,

    Please check your inbox for an email from our support team.

    Have a wonderful day!

    0
  • Comment author
    Bradleynulph

    It won’t let me go into account to remove my subscription

    0
  • Comment author
    Scarlett

    Hello Bradleynulph,

    I see that you have already managed to cancel your subscription. 

    Please let me know if you have any further questions.

    Wishing you a great day!

    0
  • Comment author
    JS

    I dont see cancel subscription on website.

    Nor iI am able to cancel from play store.

    Please help

    0
  • Comment author
    Scarlett

    Hey JS,

    Your account information indicates that you have already cancelled your subscription yourself.

    Please let me know if you have any further questions or need assistance. 

    Wishing you a wonderful day!

    0
  • Comment author
    jackwedlake165

    I have paused my plan but would like to cancel. I'm not sure how to 

    0
  • Comment author
    Scarlett

    Hey jackwedlake165

    The information in our system shows that you have already successfully cancelled your subscription. Please let me know if you have any further questions!

    Have a great day!

    0
  • Comment author
    stuartjenkinson1999

    Hello, i would like to cancel my subscription please.  

    Can you confirm the cancellation through email.

    Thank you.

    0
  • Comment author
    Scarlett

    Hi stuartjenkinson1999,

    I see that you have already managed to cancel your subscription! Please let me know if there any other questions you may have 😊

    Wishing you a great day!

    0

Please sign in to leave a comment.