If you have a question or concern that hasn't been answered in our Support articles, we are here to help!
You can submit your request via our Contact form or email us directly at support@madmuscles.com.
We work 24/7 and will endeavour to get back to you within 1-2 business days.
Please provide the correct email address associated with your MadMuscles account so we can identify you and help you faster.
Comments
47 comments
Hello I thought I only purchased this program for 1 month only. How can I cancel? I would like to cancel please. Jason Smith
Thank you
Hello Jason,
Please read this article - it describes in detail the process of cancelling the subscription.
Let me know if it works for you!
My app has switched my workout routine to use supersets, is there any way I can get it back to normal sets?
Hello Mason Day,
If you prefer to have workouts without supersets, we recommend changing your workout type to Strength instead of HIIT. It's important to note that it cannot be reversed once you make this change.
I hope it will be helpful!
I would like to have my subscription cancelled. I’ve emailed and when I attempt to cancel it says it sent me a verification code in my email, I've done that over 20 times, and I have not received a single code. Please cancel my subscription.
Hi Riley Rose,
As far as I can see, you have already successfully cancelled your subscription. You can also check the details by following the steps described in this article - the website should show the end date of your subscription.
Please let me know if you need any further assistance!
Hello I entered the wrong email but still was charged. I’m trying to get into app but I can’t. Please help
Hello The Charles Fam 777,
Our support team has sent you an email with instructions on how to log in to the app. Please check your inbox.
If you have any more questions, be sure to let us know.
Have a great day!
Hi,
I have send a request to correct my email address, can you please check and reply
Thanks
Hi Eng.Musaab,
As I see, you've already received an email from the support team.
If you still have questions, please let me know!
Hello there. My plan has been canceled , could I have a refund please?
I keep email but no answer.
Hello Frantzi Jean,
Our agent sent you an email with some additional questions on Friday, please check your inbox!
Have a nice day!
They cancel my plan , I received that email on friday but I didn't receive my refund yet.
Frantzi Jean, they are waiting for a response to the last email from you🙂
If you need any additional help or information, please let me know!
Hi I need to change my startup weight. Made a mistake should be 245lbs insstead of 145lbs
Hi Pat D,
I see that you have also written to our support team. Please expect a response from them shortly, they will help you change the weight in the app.
Have a wonderful day!
Thanks for all .
Please sign in to leave a comment.