Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your current period.
Subscriptions should be cancelled at least 24 hours before your next billing date if you do not wish to continue. We are unable to provide refunds for subscriptions that have not been cancelled within the required time.
The way of cancelling the subscription depends on where you purchased it (or signed up for a free trial). Please select the place of your purchase below:
-
If you purchased a subscription or enabled a free trial on the MadMuscles website:
1. Click on this link (or visit our website and follow this path: Top-right menu → My account → My subscription, or Top-right menu → Support → Cancel subscription)
2. Enter the email associated with your account and press Continue. Please make sure to check that the email you use to log in is the one you used to sign up for the subscription.
3. After logging in, you will see information about your current subscription. Click on Cancel renewal, and then select the reason for cancellation.You can see the message Your subscription information is updated every few hours. Please wait up to 24 hours, and then the Cancel button will appear.
If your subscription has already been cancelled, you will see the message No active subscriptions and the status Canceled in your account. Please note that you will still have access to all your subscription features for the remaining time of your current period.
To avoid the next charge, you should cancel your subscription at least 24 hours before the end of the free trial or the current subscription period.
If you purchased two subscriptions:Please note that if you have two active subscriptions, you can cancel one of them separately and keep the other active. Each subscription has its own cancel button, and canceling one does not cancel the other. If you want to cancel all your existing subscriptions, you need to cancel each of them separately.
Just click Cancel Renewal under the subscription you want to cancel:After that, only one subscription will remain in the Active status in your profile.
-
If you purchased a subscription or enabled a free trial on App Store:
You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Apple ID account settings.
To avoid being charged, cancel the subscription in your Apple ID account settings at least 24 hours before the end of the free trial or the then-current subscription period.
You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on Apple's support page.
-
If you purchased a subscription or enabled a free trial on Google Play:
You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Google Play account settings.To avoid being charged, cancel the subscription in your account settings at least 24 hours before the end of the free trial or the then-current subscription period.
You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on Google’s support page.
❗️If you don't see your subscription in the list of subscriptions on your App Store or Google Play, it means that you likely purchased it directly through our website. In this case, select MadMuscles website as your place of purchase above in this article and then follow the cancellation instructions.
After cancelling, please bear in mind that while you will still have access to your account for the remainder of your billing cycle, you will no longer have access to any of the content within the MadMuscles app once your subscription has expired.
Also, note that deleting the app or unsubscribing from the newsletter does not cancel your subscriptions. Subscription fees will apply automatically regardless of whether or not you use your subscription.
Related to
Comments
137 comments
Can I please get a refund as I was un aware it would give another charge without any notifications. I have also deleted the app as well. I don’t want the subscription.
Hi Uldis,
Please wait for an email from our support team; they will assist you with the cancellation.
I wish you a wonderful day ahead!
Scarlet, can you process a refund?
Hey Justin,
I have forwarded your request to the support team, and they will answer you as soon as possible.
In the meantime, please note that deleting the app only does not mean you delete your account and cancel your subscription. You can cancel your subscription following the instructions provided in the article above.
Feel free to let me know if you have any other questions.
Hello, bigbangcashmachine
I see that you have already contacted our Support team. Please wait for an answer from the Billing department, they will review your request and get back to you via email.
Please let me know if there is anything else I can help with.
Been trying to cancel my subscription since monday without any luck. Follow the instructions just to find that there is no cancel subscription option. I already sent an email. I would like my subscription cancel and the payment that was charge today to be refunded.
Hi Emmanuel,
We have received your email and our support team is currently working on your request. You can expect a response from us very soon.
Have a great day!
Please could you cancel my subscription?
I want to cancel the subscription. There is no box to cancel the monthly subscription to the exercisesHi Sr310101010.
Our support team has received your email request; they will get back to you as soon as possible to assist you with your inquiry.
I wish you a wonderful day ahead!
Hey Artur,
I have forwarded your request to the support team, and they will answer you as soon as possible.
Have a great day!
i have canceled the subscription at the same day of subscription, do i expect to get a refund?
Hi general.yznsol,
We have received your email request, and our support team will respond to you shortly; please wait for an email.
Have a great day!
I cancelled my subscription back in late January early February. Come April 17, you charge me for another 3 months. Nothing on the iPhone that shows I have a current subscription or on the app. I would like my $68.16 refunded and subscription cancelled before I try to dispute this with the bank and have to cancel my card which is a headache to deal with.
Hello skipunk,
I have forwarded your request to our support team; they will answer you as soon as they can.
Please let me know if there is anything else I can help with!
Hello! I unsubscribed three weeks ago, but you still charged my credit card anyway. Please confirm my cancellation because it won't let me do that again!
Hi Nikola,
I see that you have already contacted our support team. Please check your email; there should be a letter from them.
Have a nice day!
Hello, I’ve already cancelled My subscription, but the app still tells me that that the renewal will be automatic. What can I do to ?
Hey Carlos,
Please wait for a letter from our support team; they will check the data and help you as soon as possible.
Have a wonderful day!
Hola buenos días, he intentado cancelar la suscripción y no me aparece la opción en la aplicación, puede cancelarla usted por favor.
Saludos
Hola Maria Jose Urban Escobedo,
Hemos recibido su solicitud por correo electrónico y nuestro equipo de asistencia le responderá en breve; espere a recibir un mensaje.
Que tenga un buen día.
Hallo bitte kündigen sie mein Abo bei mir geht das nicht und es gibt auch kein Zahnrad ..Danke
I can’t get past the language screen need help
Please cancel my subscription immediately, thank you.
Hallo Manuel,
Wie ich sehen kann, haben Sie es bereits geschafft, das Abonnement zu kündigen und das Konto zu löschen.
Lassen Sie mich wissen, wenn Sie weitere Fragen haben!
Hi I'm not able to cancel the subscription, or use the service I've payed for, your APP do not work. I've send many e-mails requesting support but no answer. Please Cancel my subscription
Hey nixonthewicked,
Please check this article for troubleshooting steps. In case it doesn't work, you can contact our Support team as it is noticed there.
I hope it will be helpful for you!
Hello Dromito19,
I see that you have already contacted our support team. Please wait for an email from them.
Have a nice day!
Hi Popeyelovesolivia,
I apologise for the inconvenience. Please wait for an email from our support team - they will help you as soon as they can.
Meanwhile, please check this article; it can be helpful.
Feel free to let me know if you have any other questions.
I can't cancel my subscription!!
Please sign in to leave a comment.